Technical Support Specialist For Web And Enterprises
Current- Understanding of database concepts (database connectivity, structure, and architecture) and knowledge of simple SQL Queries, Mongo, Postgres, and/or Oracle.
- Knowledgeable about the company’s products and services associated with server-based and web applications, licensing mechanisms, and databases.
- Utilize experience as a chemistry researcher and knowledge of analytical instruments to facilitate clients data analysis workflows.
- Effectively troubleshoot issues with accurate and timely responses.
- Clearly communicate software capabilities, and troubleshoot issues, to industry and academic clients verbally, through documentation or by conducting online training sessions.
- Assist with software upgrades and migrations.