Technical Support Specialist For Web And Enterprises
Current• Understanding of database concepts (database connectivity, structure, and architecture) and knowledge of simple SQL Queries, Mongo, Postgres, and/or Oracle.• Knowledgeable about the company’s products and services associated with server-based and web applications, licensing mechanisms, and databases.•Utilize experience as a chemistry researcher and knowledge of analytical instruments to facilitate clients data analysis workflows.• Effectively troubleshoot issues with accurate and timely responses.• Clearly communicate software capabilities, and troubleshoot issues, to industry and academic clients verbally, through documentation or by conducting online training sessions.• Assist with software upgrades and migrations.• Coordinate and communicate effectively with other ACD/Labs teams to support chemists and researchers.