Who is Philip Jay? Overview
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Philip Jay is listed as IT Systems Support Officer at Respect, based in Hobart, Tasmania, Australia. AeroLeads shows a matched LinkedIn profile for Philip Jay.
Philip Jay previously worked as Area Operations Manager at Talentiv Group Pty Ltd and IT Support Officer at Talentiv Group Pty Ltd. Philip Jay holds Bachelor Of Networking, Information Technology from Melbourne Polytechnic.
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Respect
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Profile bio
About Philip Jay
Proactive, customer-focused IT Engineer with hands-on experience in Hardware/Software Installation, Network Configuration, Service Desk Management and Cloud Computing with demonstrated results applying root cause analysis to reduce helpdesk call volume. Knowledge of Office 365, Active Directory, ServiceNow, CISCO products and Cloud Computing. Proven interpersonal and problem-solving with a passion for leveraging technology-enabled solutions to deliver customer value.
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7 roles
Philip Jay work experience
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It Systems Support Officer
Current
Sep 2024 - Present
Area Operations Manager
CurrentAchieved a 6% increase in regional branch revenue through the implementation of targeted management processes and performance improvement strategies.Leading a team of 6 staff including car detailers, mechanics and operations coordinators, while handling the recruiting, onboarding, training and performance management.Implemented a quality assurance system resulting in a 25% reduction in work-related issues and improved overall service delivery.Providing training and… Show more Achieved a 6% increase in regional branch revenue through the implementation of targeted management processes and performance improvement strategies.Leading a team of 6 staff including car detailers, mechanics and operations coordinators, while handling the recruiting, onboarding, training and performance management.Implemented a quality assurance system resulting in a 25% reduction in work-related issues and improved overall service delivery.Providing training and coaching to the team, focusing on customer service best practices, operational excellence and continuous improvement. Show less
Feb 2022 - Present
It Support Officer
Managed user enquiries and support tickets using incident management software and implemented new workflows to prioritise and escalate incidents based on priority, improving turnaround time.Responded to user reports of anomalous activity and investigated the root cause. Developed post-incident reports to document cyber-incidents which improved overall situational awareness.Created users, and groups and configured group policy, multifactor authentication and custom domains using… Show more Managed user enquiries and support tickets using incident management software and implemented new workflows to prioritise and escalate incidents based on priority, improving turnaround time.Responded to user reports of anomalous activity and investigated the root cause. Developed post-incident reports to document cyber-incidents which improved overall situational awareness.Created users, and groups and configured group policy, multifactor authentication and custom domains using the Active Directory.Configured and maintained enterprise software such as Windows server, Office 365, VMWare and IP Telephony systems, in line with the technical specifications.Developed scripts using PHP to automate configuration and backup tasks, saving 2 hours of manual work per day.Continuously updated knowledge base articles and self-help resources to enable end- users to resolve common issues independently.Identified opportunities for process improvement and shared insights with the team to enhance overall efficiency and effectiveness. Show less
Oct 2021 - Mar 2022
Service Desk Analyst
• Resolved or escalated problem tickets to resolve user issues.• Improved systems with addition of new features and infrastructure.• Diagnosed, troubleshoot, and resolved network, system problems andreduce security issues.• Supported to manage Microsoft Active Directory with Office 365
Nov 2022 - Jan 2023
Quality Control Manager
Spearheaded the development and analysis of robust quality control processes and deliverables, evaluating existing standards and devising actionable improvement plans.Leveraged iAuditor to generate comprehensive reports on daily production quality, and product/process nonconformance, and identified quality trends.Minimised errors by 15% by updating processes to align with ISO quality standards and procedures.
Jun 2019 - Jul 2020
Digital Marketing Assistant
Victoria Institute Of Global Education Pvt Ltd
Improved lead conversion rate by 11% by implementing targeted digital marketing strategies across various platforms.Analysed historical data and developed visual dashboards to present KPI performance, industry trends and actionable insights, improving tactical decision-making.Developed trusting relationships with stakeholders including customers, agencies, suppliers and the senior leadership team, improving transparency and collaboration.
Jan 2017 - Jul 2017
3 education records
Philip Jay education
Bachelor Of Networking, Information Technology
Introduction To Cybersecurity, Computer Systems Networking And Telecommunications
Diploma, Information Technology
FAQ
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What company does Philip Jay work for?
Philip Jay works for Respect.
What is Philip Jay's role at Respect?
Philip Jay is listed as IT Systems Support Officer at Respect.
Where is Philip Jay based?
Philip Jay is based in Hobart, Tasmania, Australia while working with Respect.
What companies has Philip Jay worked for?
Philip Jay has worked for Respect, Talentiv Group Pty Ltd, Isw, One Direction Australia, and Victoria Institute Of Global Education Pvt Ltd.
How can I contact Philip Jay?
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What schools did Philip Jay attend?
Philip Jay holds Bachelor Of Networking, Information Technology from Melbourne Polytechnic.
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