Recently, I have expanded my expertise by training as a horizontal directional drilling (HDD) guidance engineer. This role combines my background in geographic information systems (GIS) with my problem-solving skills. It involves guiding drilling operations with precision through precision survey data collecting, ensuring safe and accurate drilling paths, and minimizing environmental impact. This hands-on experience has deepened my technical abilities and enhanced my versatility across industries. In past roles, I've specialized in software support, testing, and quality assurance, enhancing user experiences across SaaS applications, mobile apps, and interactive installations. My focus is on ensuring smooth functionality through testing and expert support. Additionally, I educate professionals on the importance of QA and testing, thriving in creative and technically challenging environments that promote skill development. With consulting experience, I recommend tools and best practices while developing effective QA processes. My adaptability makes me effective in staff augmentation roles, where I’ve written test cases, documented defects, performed regression testing, and collaborated with developers to improve build processes. As a QA lead, I serve as the primary contact for project managers and developers, ensuring seamless project execution. I also stay current with web design tools and frameworks, applying my knowledge in creative projects. In my spare time or freelance work, I create graphics for print, including album art, event fliers, and retail signage. Key Skills - Project Management: JIRA, Redmine, Google Drive - Support: Tickets, phone, chat, email - Testing & Security: Selenium, Kali, OWASP ZAP - Data & Design: R, Photoshop, Illustrator This diverse skill set allows me to excel across industries, delivering high-quality outcomes in both technical and creative projects.