Designed user interface enhancements for Interactive Electronic Technical Manuals (IETMs) to improve usability for maintenance tasks on naval vessels.Contributed to the enhancement of IETM software, facilitating efficient hardware component management for sailors on US Navy ships and submarines.Developed comprehensive technical documentation that outlines hardware components and subcomponents utilized within US Navy maritime operations.

Support the development of the roomandboard.com site.Successfully implemented component driven development strategies, helping streamline development, enhance collaboration among developers, and elevate product quality through structured component architectures.Converted the Room & Board search results page to a Next.js page using TypeScript and MobX.Write, update, and maintain automation tests for new and existing features of the roomandboard.com site using Cypress.Built a reusable button and link component using React and TypeScript that can be consistently applied across the different pages of the site.Create and update documentation for React components using Storybook, which then gets published as the component styleguide (https://www.roomandboard.com/styleguide).Used the Canvas API to build a feature that allows you to download a photo of a custom sectional so that you can easily remember dimensions and layout when planning your room.Built the user interface for an email preferences center, which allows customers to subscribe to emails and manage their own email preferences.Developed the user interface for the intermediate category page, which allows customers to quickly preview the top selling product groups within a product subcategory.Built a reusable video player component in React using the Wistia JavaScript API , which allows Room & Board product videos to be quickly added to the Room & Board site for customers to watch.Converted the Room & Board careers site from Apache FreeMarker to Next.js and TypeScript.Developed a connect to help widget that provides customers access to various support channels from their favorites list page. Customers can connect with support via real time chat, phone, email, as well as book a design services appointment.Built the functionality that allows customers to favorite a product and add that product to a favorites list, and then be able to move the product from one favorites list to another.

Tools: React, TypeScript, Next.js, Storybook, Jest, React Testing Library, MobX, Node.js, AnyChart, Cloud Firestore, List VirtualizationDiagnosed and resolved customer issues in a timely manner as a member of the external rapid response team.Built React components using Storybook and helped create a reusable, easy to maintain user interface component library, which allowed a central location to document the different states and variations of each component.Followed the test driven development (TDD) process by writing unit tests with Jest and React Testing Library, which helped identify errors and problems quickly, reduce the time spent on rework, and increase the confidence and quality of the software application.Wired up the components from the component library into the software application using React Hooks for managing state inside React functional components and using Cloud Firestore (a NoSQL cloud database).Helped develop Node.js API endpoints, which allowed the frontend (React) to consume those endpoints and interact with the database (Cloud Firestore) and various third party crm and timesheet systems, such as HubSpot and Harvest.Collaborated with team members by giving status updates during daily stand ups, communicated roadblocks identified during sprints, and participated in sprint retrospectives to identify what went well and what the team could improve going forward.Developed charts using the React AnyChart library to help users visualize data within the application.Improved front end performance of the software application by building a virtualized table (using react-virtualized) that efficiently renders long lists of data and reduces the time it takes to re-render the UI components as well as the number of DOM nodes created.

Tools: DITA, Arbortext, XMetaL.Contract position (employed through JPG & Associates)Built and updated the online help, user manual, and installation manual using XMetaL (an XML and DITA based authoring tool) for the Medtronic Paceart Optima System (a patient and device management software application).Collaborated with engineering and human factors team members to create a patient manual that describes how to use a remote monitor that receives information from a patient's implanted heart device and sends that information to the patient's doctor or clinic automatically.Worked closely with the software development team to quickly update and test the online help for the Medtronic Reveal LINQ Mobile Manager application (an app used by healthcare professionals to program and interrogate a patient's Reveal LINQ Insertable Cardiac Monitor) .

Tools: DITA, Adobe FrameMaker, Arbortext, SDL Publication Manager (CCMS), topic based writing.Implemented content reuse strategies using DITA (Darwin Information Typing Architecture) and CCMS (Component Content Management System) authoring tools, such as Arbortext and SDL Publication Manager, to independently create, edit, and develop software documentation (online help, user guides, install guides, release notes, etc) that helps users quickly reach their end goals of installing and using the software.Researched, gathered, and analyzed information about a new product or feature by interviewing key subject matter experts and working hands-on with the product to quickly learn and validate new technical concepts and procedures.Established good working relationships with team members and contacts in development, quality assurance, and product management by regularly communicating project status, including any issues or roadblocks, during each development sprint.Demonstrated the ability to understand product functionality, features, and technology from a user's perspective, and to adapt different styles to different types of information and audiences.Converted several documents from Adobe Framemaker to DITA (Darwin Information Typing Architecture) and CCMS (Component Content Management System) authoring tools.Broke down complex, technical information into logical task, concept, and reference topics, and presented the material in a well-organized, user-friendly manner.Ensured documentation deliverables were accurate, readable, and usable by testing and validating the installation and configuration procedures for each release.Incorporated customer feedback into the documentation by quickly analyzing and addressing bugs and reader comments filed by key Oracle customers.

Effectively communicated and interacted with customers daily to help find what they need by providing a clean, friendly environment and by answering questions in a courteous manner.Maintained the meat department of a fast-paced retail store using interpersonal and teamwork skills to collaborate with co-workers, solve challenging problems, and make operations more efficient.Developed teamwork skills by listening to and respecting the diverse opinions and ideas of fellow co-workers and managers and by responding to the needs of employees in a professional, helpful manner.Utilized organization and communication skills by independently working to meet deadlines, by managing multiple responsibilities, and by providing excellent customer service to customers.

Planned, produced, and designed a website using Adobe Photoshop, Adobe Dreamweaver, Adobe Flash, and Microsoft Office tools.Conducted a mini usability testing session by interviewing five individuals related to the terminology of the site, the content of the site, and the overall navigation of the site.Applied visual rhetoric knowledge and researched web design principles related to arrangement, emphasis, clarity, ethos, and tone to enhance the visual rhetorical impact of the site and to address the rhetorical situation of the site.Gained basic understanding and proficiency in HTML and CSS.Used time management and organizational skills to complete a fully functional website, revise the site for better usability and functionality, and publish the site before a strict two-month deadline.

Scientific and Technical Communication Student with an emphasis in information technology and design at the University of Minnesota

Completed a thorough heuristic evaluation of the Hennepin County Library website to help recognize usability strengths as well as recognize areas on the site that might need usability improvement in reference to Jakob Nielsen’s ten usability heuristics.Planned a usability testing session with a team of three other individuals by writing and editing an usability test plan outlining the purpose of the test, the research question, the testing scenarios, and the methodology.Conducted and led a usability testing session at the University of Minnesota Usability Lab by observing and recording how efficiently and effectively five test participants navigated the "Events & Classes" tab on the Hennepin County Library site.Effectively communicated the results of the usability testing session by writing a usability test report and presenting the results and recommendations to a panel of Hennepin County Library representatives.

Established strong verbal communication ability and leadership skills by quickly resolving problems and by being attentive and consistent in order to make accurate decisions.Analyzed challenging situations in a fast-paced environment by coordinating the actions of young athletes in order to make the game of baseball fair and enjoyable for all.