• Communicating with varying levels of stakeholders and working with cross-functional teams to manage and service multiple client accounts on a daily basis. • Understanding brand and product strategies to fit client profile needs and future concerns• Analyze branch operations and administration duties for effectiveness and accuracy• Understanding product policies and wordings to present complex topics across variety of audiences• Review and evaluate data accuracy to minimize risk • Resolve any work or client related issues through thorough investigation

• Leveraged data of delivery drivers to strategically organize and plan routes to improve efficiency and increase delivery completion rates by 25%.• Developed and implemented HR strategy to improve recruitment, hiring and onboarding processes.• Improved load out process for delivery drivers by organizing check in/out process and management of assets.• Identified and present solutions to improve HR processes, assets management, performance/coaching, workflows/processes, reducing expenses and cost/benefit analysis.

• Owner and operator of Abby’s Food Mart.• Reviewed, managed and negotiated agreements with vendors and service providers. • Undertook bookkeeping and accounting duties including; business accounts, payment processing, accounts payable, accounts receivable and taxes. • Maintained legal agreements, licenses, and registrations in compliance with federal and provincial practices. • Performed inventory control, ordering and purchasing for the store. Ensured supply met demand while managing inventory levels to minimize losses. • Performed safety assessments to ensure store security and upgraded the existing safety measures.

• Built strong relationships with clients which resulted in a large majority of renewals in following years.• Consistently met or exceeded sales and growth targets by providing excellent customer service and catering product packages to each individual client.• Developed marketing strategies for the branch which led to increased exposure and walk in traffic.• Trained retail banking employees at Coast Capital to identify and act upon referral opportunities which led to more sales in the insurance branch.• Created learning resources, sales tools, and performance trackers to support team members and train new hires.

• Motivated and trained employees to meet and exceed sales goals through 1-on-1 coaching, mentoring and team meetings.• Built a positive working environment focused on teamwork and open communication.• Increased customer experience survey scores by improving operational and sales processes in response to customer feedback.• Reduced employee turnover and increased employee engagement scores by creating a safe and inclusive work environment.• Improved safety and compliance audit scores through training and empowered team members to take on responsibilities and help each other be accountable. As a result, the theft and loss percentages in the store decreased dramatically.• Created resources and tools based on product trends, technology and industry news which provided team members support and guidance to find solutions to problems and deescalate issues.

• Consistently met and exceeded sales targets. Top performing sales representative in the branch as well as the region.• Resolved problems and de-escalated issues by staying up to date on product trends, technology and competition.• Took on a leadership role and assisting with the hiring and training of new employees.• Collaborated with other business teams to improve processes, complete projects and provide recommendations• Built strong relationships with vendors by providing feedback on their products and business practices.