Philip Kling Email & Phone Number

Boise, Id, Us

Seattle, Wa, Us

• Actively guide Lean Six Sigma and Agile at Amazon. Provide scalable mechanisms and frameworks to implement best practices in continuous improvement to train and mentor ~2k Amazonians each quarter in Lean Six Sigma and DMAIC process improvement projects.• Own the lifecycle for a large product or suite of products. Define the 3-5 year strategic vision, have a long-term roadmap, and drive teams to execute on that vision. Own customer engagement and take point on product reliability issues impacting customers.• Design product value propositions and communications for large audiences, PR, Marketing, and Sales.• Extensive product management expertise and track record is noteworthy (e.g., product solutions resulted in significant and positive Amazon brand sentiment, product is game-changing or has industry impact, creates/enables Amazon to maintain a competitive advantage, global customer set.)• Identify and proactively manage areas of business importance related to Amazon HR and TA product(s): customer value, market opportunity, financial and legal compliance, endemic problems, and any other large risks. • Adept at building consensus. Align teams towards coherent feature strategies. Bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding. • Partner effectively with other leaders involved in the design, development, marketing, and sale of HR and TA product(s). Able to influence roadmap priorities and reach consensus on approach/prioritization.• Flexible, adapting approach to meet the needs of design, engineering, and project teams. Ensure schedules are reasonable and aligned to consistently deliver successfully without wearing out key individuals.• Actively recruit for Amazon as well as participate in the hiring/interview process. Play a significant role in the career development of others, actively mentoring and educating the larger community on Product Management best practices.

Seattle, Wa, Us

• A mentor of Lean Six Sigma and Project Management, mentoring Six Sigma Projects while developing Black Belts to become excellent project leaders and project coaches. Identifies potential projects, selects and scopes top projects. Provides guidance in Statistical Process Control and standard work around data driven responses for operational metrics. Guides project sponsors on both project selection and talent development of their team. Creates process and data standards and will assist project leads in evaluating their current metrics and closing the gaps to achieve excellence.• Performs VP/Senior Leader Deep Dives (High-impact Special Assignments). Repeatedly delivers results through project execution. • Transformative manager or coach, developing both Black Belts and PE team members in their Six Sigma Skills/mindset. • Able to influence L7-L10 leaders using Six Sigma data/principles/mindsets. Forms and sustains collaborative stakeholder relationships. • Ability to deploy Six Sigma anywhere, on any type of process. Expert in Minitab and Statistical Analysis. • Responsible for defining and delivering important programs with broad cross-organizational business impact. Successfully delivers solutions and mechanisms that resolve significantly complex problems and provide a long-term beneficial impact on a large customer segment.• Recognized for noteworthy contributions in and outside of your organization. • Operates with autonomy, showing high judgment in decisions that have business and tech implications. • Identifies and tackles intrinsically hard problems that are ambiguous, extremely complicated, and have significant impact.• Able to represent, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to VPs/SVPs. • Adept at building consensus. Aligns teams toward coherent strategies. Brings clarity to complexity, probes assumptions, illuminates pitfalls, and fosters shared understanding.

Seattle, Wa, Us

• Accountable for large programs, helping cross-functional teams across organizations create and refine HR standard work. Work directly impacted daily workflows of WW Consumer PXT process owners who support over 2M employees across all global operations lines of business.• Drive efficiencies that improve how processes are built, tested and deployed, enabling automation and scalability to support Amazon's growth. Simplify, streamline or eliminate excess activities, demonstrating measurable improvements in business/employee efficiency or execution metrics. Serve as Amazon domain expert and designer/builder of redesigned process value streams, ultimately reducing process variation and inefficiency from site to site. Skilled in systematic problem solving and data analytics, guiding teams to adopt lean principles as they build and improve standard work flows. Increase HR teams' productivity and performance for WW Ops HR enabling efficiency gains of 25-40%.• Solve business problems, aligning workflows to meet customer requirements. Routinely manage ambiguous situations and unify work streams towards structured activities, clearly defined connections, and properly sequenced workflows. Work backwards from customer needs to align teams on an improved future state, and deliver tangible results.• Coach others how to identify opportunities and eliminate points of failure and waste. Sought out for advice and training across organizations, increasing the productivity and effectiveness of teams. Conduct process audits, process design workshops, kaizen events and training sessions to educate partner teams to apply the team's lean framework.

As of January 2019, Jelli was acquired by iHeartMedia, the biggest audio company in America.Lean Startup Product Leadership• Facilitate customer deep dives and quantitative product analysis• Develop, train and manage Lean Project Management Organization, Agile Scrum, and JIRA• Scrum Master multiple projects to baseline and improve team velocity• Manage data, analytics, reporting, and analysis for the company• Develop and Manage statistical process control, root cause analysis, and corrective action process for company wide objectives.Process Engineering and Experimentation• Develop scalable processes for Sales, Operations, and Customer Success business areas• Develop, manage and administrate Salesforce, JIRA, data analytics and dashboards, zendesk• Develop and manage process engineering for Product feature requirements• Publish traditional advertising vs. programmatic advertising process content• Develop interactive audio advertising enterprise processInnovation Program Management• Develop and manage enterprise solutions/tools for data analytics, sales operations, customer relationship • management, and product development.• Develop and manage iHeartMedia innovation program to identify, evaluate, prototype, and implement strategic technical opportunities for the company• Develop, manage, and resource Interactive Audio Advertising Platform for Alexa• Develop and manage multiple cross-functional product discovery and platform summit events• Provide deep research and analysis for critical business problems and important negotiation topics• Develop Machine Learning and Data Science Business Strategy for audio advertising

Seattle, Wa, Us

• Developed and managed worldwide Amazon Lean Six Sigma Programs.• Managed and facilitated User Experience (UX) Research and Product Development for critical internal CRM tools – reducing cycle time for CRM activities by 50% and saving 138K hours per year through streamlined processes and system automation.• Facilitated 33 DMAIC projects or Kaizen Events in a variety of business areas with an annualized net benefit of $6M.

Seattle, Wa, Us

• Amazon Services Management Innovation Award Winner for the implementation of Lean Daily Management System.• Develop, implement and manage worldwide Kaizen Event process, training 10-12 process improvement experts and 200+ project team members each year• Develop and implement the vision and strategy for Lean Six Sigma methodology, including Kaizen Events, Standard Work Events, Continuous 6S, Daily Kaizen Management System, and Standard Analysis processes.• Manage KPO and Black Belt resource model, training approach and activities, and the standardization of the ACES program for Seller Support. Manage the KPO and Kaizen Apprentice selection and interview process.• Provide training, advice and guidance to 500+ Kaizen project team members and 1000+ Daily Kaizen participants regarding deployment/logistical issues, project approach, and political issues• Direct the procurement and configuration of required technologies to allow for project management, data collection, statistical tools, and financial tracking to successfully manage and scale the Seller Support ACES program.• Develop and implement SELLER SUPPORT Andon Cord System , Gemba Walks, Visual Management Tools, Real-time performance control and reaction dashboards, and Associates Ideas• Develop and implement Standard analysis tools for SELLER SUPPORT associates to allow for fast and flexible assessment and resolution of Seller Pain Point and root causes of issues.

Seattle, Wa, Us

• Evaluate the flow of the organization’s core process value streams and support Lean redesign efforts in key focus areas.• Develop the vision and strategy for Lean concepts and strategies.• Evaluate internal capabilities and resource assessment to recommend internal and external requirements where needed.• Provide leadership, mentoring, and training to all levels of the organization on the use and practice of Lean methodology and traditional improvement tools (VSM, 5S, Kaizen, etc.).• Support leadership in the development, planning and execution of a Lean enterprise transformation strategy and metrics.• Plan and assist in the execution of various Lean transformation events targeted at improving the business’s overall performance.• Provide the organization with a focus on business performance that constantly strives to eliminate waste, improve customer satisfaction, and increase market share via the use of Lean tools and continuous improvement methodologies

Boise, Idaho, Us

• Assist leadership in establishing baseline and target metrics for key business processes.• Provide training on Lean and Six Sigma modules at all levels of the organization, including statewide implementation.• Provide support for project selection, scoping, reviewing and reporting to ensure effective application of Lean Six Sigma tools and alignment with business vision and strategy.• Coach, mentor, and lead cross-functional teams through various phases of the Lean Six Sigma methodologies to produce breakthrough results on key initiatives covering quality, productivity, cycle-time, and growth.• Lead and facilitate Process Design, Kaizen, and 6S Events.• Establish a Lean Six Sigma Body-of-Knowledge for the business.• Assist in establishing a strategy and overall direction of Lean Six Sigma within the DHW.• Analyze vague and complex problems and present results in specific audience formats with clear recommendations and logical reasoning for action.

6S Success: Home Edition will empower your family to bring easy to learn, scientifically developed strategies to bear on the organization and cleaning problems you encounter every day in your home.6S Success: Home Edition is designed to be the one book people need to completely organize and clean their homes. The 6S Success process is comprised of a group of 6 activities streamlined to reduce the energy and time required to organize and clean any home.6S Success: Home Edition is designed to rapidly teach you and your family the tools and techniques required to not only understand how to implement the process, which is relatively simple, but to also succeed in its implementation.6S Success: Home Edition can be a great way to teach your children and other inexperienced or messy household members the importance of organization and cleaning. In fact, the 6S process is probably the best way for meeting higher organization and cleaning standards throughout your house.

Eden Prairie, Mn, Us

• Responsible for Six Sigma process management support for planning, finance, methodology, deployment, project management, and technology integration• Promoted to direct and manage the overall strategic technical infrastructure support for Six Sigma deployment• Managed data requirements and data driven decisions for 500+ Six Sigma Projects. • Designed and implemented Six Sigma technology infrastructure, strategic planning support, Six Sigma technical training, instructional media, and reporting support for 100+ Black Belts, 10 MBBs, and 5 champions.• Managed project generation activities for the enterprise across all divisions and functional areas (approximately 2,000 estimated projects annually)• Managed key relationships with division and functional leaders to build and maintain appropriate support of the Lean Six Sigma initiative• Developed Six Sigma communications, including strategy, content, delivery channels, and timing

Boise, Idaho, Us

• Provided project leadership to 25+ project team members, including: planning, budget, scheduling, issue & risk management, status reporting, business/project team coordination and focused quality planning, on multiple projects with a combined budget of over $30 million.• Introduced focused risk management training and process certification to the IT Project Management team, resulting in better risk planning, analysis and communication to business stakeholders.• Managed Project Management process definitions including project change control, project transition, project issue management, project planning, and project risk management processes.• Successfully managed business relationships with Albertsons internal customers, direct IT Development resources, work with vendors, and execute the project schedule with the goal of delivering projects on-time and on-budget.

Computer Scientist responsible for software quality assurance during software concept and initiation, requirement documentation, architectural design, software development, integration, and acceptance with deep knowledge of:• Documentation, Design and Code Best Practices and Standards• Product Evaluation• Process Monitoring• Configuration Management Monitoring• Process and Product Quality Audits• Peer Review Management• Verification and Validation Monitoring• Sustaining Engineering and Operations

Conducted daily operations, management and communications for a non-profit (501-C3) space research and exploration organization with a membership base of 1,000+ humans.Goals included:- Establish floating cities to stabilize the world and prepare for space colonization.- Construct a bridge to space.- Establish dynamic habitats orbiting Earth.- Build protected eco-systems and communities on the moon and Mars.- Terraform another planet to create a second habitable planet in our solar system.- Transmute the substance of our solar system.- Colonize the stars.

Burbank, Ca, Us