Phil Langley Email & Phone Number

United Kingdom

As a Product Specialist for Tracking & Driver Safety I am responsible for overseeing and coordinating the development and implementation of technology solutions that improve both driver safety and enhancements to our Tracking product. Key responsibilities include:1. Setting the overall product vision and strategy for Tracking & Telematics and Driver Safety technology 2. Collaborating with cross-functional teams to define and prioritize product features for Tracking, Telematics and… Show more As a Product Specialist for Tracking & Driver Safety I am responsible for overseeing and coordinating the development and implementation of technology solutions that improve both driver safety and enhancements to our Tracking product. Key responsibilities include:1. Setting the overall product vision and strategy for Tracking & Telematics and Driver Safety technology 2. Collaborating with cross-functional teams to define and prioritize product features for Tracking, Telematics and Driver Safety and our new product 'DriveSafe'3. Conducting user research and gathering feedback to ensure new products meet customer needs4. Analysing market trends and competitor products, making product recommendations accordingly5. Communicating product status and updates to stakeholders and executive leadership6. Defining key metrics and performance indicators to measure successOverall, as Product Specialist for Tracking and Driver Safety I am responsible for driving the successful development and launch of any new driver safety technology products, from ideation to market release. Show less

Crick, England, United Kingdom

Implementation and Solution specialist that is responsible for implementation of technical systems, software, hardware and transport solutions, oversea and support multiple implementation projects.Review external client’s product demands, develop project plans and ensures that implementations are completed on time, within budget and meet client expectations. Involved in pre-sales demonstrations highlighting the products that clients are most interested in. Provide assistance in scoping… Show more Implementation and Solution specialist that is responsible for implementation of technical systems, software, hardware and transport solutions, oversea and support multiple implementation projects.Review external client’s product demands, develop project plans and ensures that implementations are completed on time, within budget and meet client expectations. Involved in pre-sales demonstrations highlighting the products that clients are most interested in. Provide assistance in scoping projects or developing proposals in the most effective way, maximising business values whilst keeping in line with the company standards, ensuring the client gets the required level of quality Show less

As a Customer Success Manager, it is my responsible for developing customer relationships that promote retention and loyalty. Our job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. As a professional I am driven to uncover the root cause of a problem, quickly analyse potential solutions and make clear and informed recommendations. As a customer success specialist, I would expect to demonstrate superb… Show more As a Customer Success Manager, it is my responsible for developing customer relationships that promote retention and loyalty. Our job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. As a professional I am driven to uncover the root cause of a problem, quickly analyse potential solutions and make clear and informed recommendations. As a customer success specialist, I would expect to demonstrate superb communication, organisation and time management skills and am able to effectively handle several diverse and complex problems at the same time. Manage end-to-end relationships with strategic customers as the single point of contact, partner with cross-functional teams including Product, Sales, Service and Operations to resolve issues and provide required solutions to the customer.Conduct training for all users, including customers and internal staff, consisting of one-on-one training, on-site training with large groups and large-scale live webinars. Show less

Nottingham, United Kingdom

Microlise is the leading Transport Management Systems provider specialising in Vehicle Tracking, Telematics, Fleet Performance, Journey Management and Proof of Delivery systems.The Business Transformation team can work with you to offer consultancy and advice in helping to manage change. Working closely with our Customers to ensure that our systems are successfully embedded into the Operation. Support with new products, features & system configuration. To train and develop Customers… Show more Microlise is the leading Transport Management Systems provider specialising in Vehicle Tracking, Telematics, Fleet Performance, Journey Management and Proof of Delivery systems.The Business Transformation team can work with you to offer consultancy and advice in helping to manage change. Working closely with our Customers to ensure that our systems are successfully embedded into the Operation. Support with new products, features & system configuration. To train and develop Customers internal teams. Understanding business process, areas for improvement and providing support in both our Telematics and Journey Management applications. Show less

Working with our Customers, a specialist team with hands on experience of managing fleets, transport operations and transport management systems. The team works closely with many Microlise customers to help them take advantage of new products and features, to train and develop their internal teams and provide support with how to use the data and insight derived from their solution.

Working as a Sales Engineering Executive, within the Sales Engineering Department. To provide ongoing system support, look at Customer requirements, make sure we have suitable products for their operation and to make sure the solution we provide is workable in their own environment. Working on projects with customers such as; Asda, Sainsburys, Tesco, Morrisons, Eddie Stobart’s and Royal Mail, looking out for potential ‘up sell’ business within these Customers.Working with colleagues in the… Show more Working as a Sales Engineering Executive, within the Sales Engineering Department. To provide ongoing system support, look at Customer requirements, make sure we have suitable products for their operation and to make sure the solution we provide is workable in their own environment. Working on projects with customers such as; Asda, Sainsburys, Tesco, Morrisons, Eddie Stobart’s and Royal Mail, looking out for potential ‘up sell’ business within these Customers.Working with colleagues in the business, to provide a Transport Efficiency Analysis (TEA) for potential new customers. Show less

Brackley, Northants

Working as Fleet Manager, controlling EFM’s fleet of customer and owned vehicles and trailers, controlling scheduling and maintenance to operate under our customer’s and our own ‘O’ licence obligations. Liaising with transport managers and our own depot managers to bring down costs on service levels, while still keeping vehicles to the high standard of maintenance required. All levels of staff training when taking on new contracts.