Philip Richardson Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Mclean, Va, Us

Drive continuous process improvements across Capital One Auto Finance’s loan servicing departments to provide world class customer experiences that drive customers back to Capital One. Generate significant economic value, drive loan servicing strategy, mitigate risk, and improve customer experience. Partner division-wide to design, implement, and improve banking processes and digital first, customer facing financial services solutions.

Mclean, Va, Us

Developed and implemented enterprise-wide consumer lending delinquency reduction strategies. ■ Transformed and automated the accounts-on-hold review process generating over $5 million per month in recoveries and reducing average days on hold by 46%.■ Lead the creation of a department-wide correspondence monitoring system validating the accuracy of over 2,700 data hooks across 167 customer-facing communication templates.■ Built a process to identify in real-time fee discrepancies between Capital One, vendors, and customers saving over $100,000 annually and significantly reducing litigation and regulatory risk.■ Managed the execution of 45 enterprise controls performing at 100% efficacy and over 98% pass rate monthly.■ Led response to 3 operational audits, consisting of over 400 requests, and received the highest possible rating.

Mclean, Va, Us

■ Spearheaded national tax season settlement campaign collecting over $8.4 million in recoveries.■ Managed Repo Pricing and Timing initiative yielding over $6 million in savings annually and optimizing the bank’s expenses with 82 vendors by moving from a static to dynamic, tiered-fee pricing structure.■ Remediated over 20 regulatory events impacting thousands of customers and resulting in over $500k in account modifications, deficiency balance adjustments, fee waivers, and refunds.■ Created and digitized over 100 pages of divisional process documentation and architecture such as department swimlanes, blueprints, FMEAs, roadmaps, and more to align with enterprise standards.

London, Gb

Implemented enterprise-wide internal consulting project driving industry-leading service management, analytics, governance. Overhauled the investment bank’s service measurement model by redesigning service management strategy to provide end to end process visibility, increase trade processing efficiency, and deliver client-obsessed metrics to support senior management strategic objectives. ■ Transformed the performance reporting process for a services portfolio valued over £125,000,000, identified areas of under/over-capacity, and generated actionable insights for data-driven investment decisions.■ Analyzed 15 investment bank contracts containing over 300 service level agreements for commerciality and business relevancy.■ Created over 2,000 SLAs, KPIs, and demand/capacity metrics by consulting, interviewing, and analyzing market information from front-office clients and business partners to understand unique business and jurisdictional needs.■ Built successful relationships with dozens of senior stakeholders across 8 business units, 15 service providers, and over 30 legal entities to persuade and negotiate more commercial service metrics.

London, England, Gb

U.S. Foreign Commercial Service in the U.K. within the International Trade Administration, U.S. Department of Commerce. Promoted U.S. exports into the UK and inward foreign investment into the U.S. Analyzed UK market sectors, supported U.S. products in the European marketplace, and advocated U.S. business interests.■ Created investment and incentives reports across 10+ economic metrics for UK clients.■ Analyzed market fundamentals to write detailed UK market report for U.S. client containing: industry overview, systematic identification of potential clients, key regulation, and assessment of Brexit implications.■ Managed Department of Commerce booth, responded to inquiries, and strengthened relations with stakeholders at the 2018 Farnborough International Airshow.

Hartsville, Sc, Us

Worked with a team of students at the University of South Carolina to reduce raw materials and finished goods inventory at recently acquired manufacturing facility applying Lean Six Sigma approach. ■ Created inventory model describing current state inventory levels of 487 finished goods and 218 raw materials.■ Decreased on-hand inventory value 62.29%, generating future savings of over $3,000,000, by implementing future state inventory replenishment model. ■ Designed post-implementation control system to automatically optimize EOQ and ROP based on item demand.

Columbia, Sc, Us

Increased foreign direct investment into South Carolina by attracting European companies to establish a presence and expand operations in the state via project management consulting providing market analysis, incentives and tax overviews, and state regulatory requirements.■ Managed operational and all scheduling activities for the S.C. delegation, including the S.C. Deputy Commerce Secretary, at the 2017 Paris Air Show: consisting of 112 official meetings, 25 events, and a reception of 65 attendees.■ Wrote over investment focused company profiles including FDI and trade analysis. ■ Generated new investment via regularly interfacing with over 100 corporate, governmental, and NGO stakeholders. ■ Analyzed 15 country and 6 industry sectors to evaluate synergies with S.C. to engage in strategic outreach.

B.S. Business Administration, Economics, International Business, And Global Supply Chain & Operations Management

Spring Exchange, International Business Strategy, Political Economy

Summer Exchange, French Language, International Politics