Philip Muffler Email & Phone Number

Gladstone, Michigan, United States

Escanaba, Michigan

Marquette, Michigan

Store #302 - Marquette, MIResponsible for the overall store and gas station P&L. Provides direction related to operations, processes and conditions of the entire Customer Service Line. This position is also responsible for the success of the Customer Service Area including Service Area, Service Desk, Systems and Gas Station. Serves as the mentor and coach for all Team Leaders in their area of responsibility.• Responsible for achieving financial performance goals in the Customer Service department. • Reviews sales goals, supply costs, stockless/shrink results and goals • Conducts interviews to ensure proper staffing levels in the Customer Service department. • Ensures the Customer Service team is properly hired, staffed and thoroughly training in all aspects of their jobs and have completed all required training. • Provides feedback to team members in a manner that promotes strong team performance and minimizes turnover. • Promotes succession planning by providing career paths and identifying development needs for team members

Marquette, Michigan

Store #302 - Marquette, MI Implements strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved and service is quick and efficient. Maintains store appearance, product presentation and company standards. Key Deliverables:Responsible for supporting achievement of sales, shrink and margin (P&L) throughout the store through execution of the Merchandising plan and for controlling labor in their area of responsibility.Reviews sales goals, supply costs, stock loss/shrink results and goalsDelivers on Brand Promises through team execution; i.e., "Provide an easy shopping experience for our customers"Models exceptional, fast and friendly customer serviceCommunicates the Meijer Friendly Initiative in all team meetings and conversationsReviews daily inbound product flow in Grocery and General Merchandise Keys

Escanaba, Michigan

Store #294 - Escanaba, MI• Supervise the execution of the Merchandising plan to ensure that all products and displays are merchandised effectively to maximize sales and profitability.• Responsible for P&L, achieving sales, labor and margin plans for the department.• Implements Corporate processes to achieve goals including shrink, margin, profit, sales, labor.• Models exceptional, fast and friendly customer service.• Ensures the GM team is property hired, staffed and thoroughly trained in all aspects of their jobs and have completed all required training.• Reviews sales goals, supply costs, stock loss/shrink results and goals.

Grand Rapids, Michigan

Store #50 - Grand Rapids, MI

Marquette, Michigan

• Oversees day-to-day restaurant operations.• Ensures daily, monthly, and yearly goals are met by controlling labor and food costs.• Coaches employees on best practices related to customer service, providing quality products, and safety to achieve 100% guest satisfaction. • Schedules manager and crew members.• Conducts semi-annual employee performance reviews.• Maintains point-of-purchase materials to brand standards to achieve consistency among restaurants. • Provides leadership for roll-out of new products and ensures timely phase-out of discontinued products.• Ensures safety and quality standards are met at all times.

Marquette, Michigan

• Researches relevant content to be added to Northern Initiatives' offerings. Content focuses on money, marketing, and management practices related to small business.• Reviews analytics from websites, social media, and marketing campaigns periodically to help determine future strategies for company and clients.• Formats presentations, guides, and other resources to brand standards.• Drafts, edits, and reviews promotional content as required.• Uses Salesforce to maintain accurate client information. • Develops content for website and social media use.• Analyzes and develops online marketing strategies using keywords, search engine optimization, social networking, and analytics.• Supports targeted customer communication efforts. Communications encourage increased visits to our online business portal, boost service engagement levels, and inspire business owners’ adoption of best practices.