• A/B test responses and output from LLMs to enhance performance and applicability.• Directly communicate with LLMs and help them properly navigate conversations.• Redirect LLMs during conversations when they are struggling to keep up with instructions.• Write a large variety of prompts for LLMs to use, as well as edit and rewrite existing prompts.• Review tasks performed by other team members and rate for quality and accuracy.• Observe, monitor, and measure success of LLM generations, including images and written content.• Multitask while navigating many tabs and consistently variable workloads.• Communicate with team members in various channels, including Slack.

Host of Story Untold, a nationally syndicated radio program. Aside from hosting, I manage the Story Untold brand, engineer all aspects of the show, deliver content to affiliate stations, serve as the webmaster and SEO manager of storyuntoldshow.com, syndication broker, and am the in-house Social Media Manager of all brand platforms. In eight years Story Untold has grown from being on one terrestrial station into a show with over 40 affiliate stations.

Owner and manager of Youtube brand PJDooWop. Some achievements of my brand:• 53,300 subscribers as of March 9, 2023.• 76,685,551 video views as of March 9, 2023.• Invented "record label videos," which since 2007 has become a multi-platform industry featuring, literally, millions of videos.I manage all social media platforms for the nationally syndicated radio show "Story Untold," including its collective 2,000+ contacts. I have been recognized by Facebook as a "conversation starter" and have had multiple threads reach well into the hundreds, including some that have gone beyond 500 comments.I monitor Google Analytics and inject SEO into all Social Media platforms. Through this complimentary SEO relationship, I have quickly been able to get my website "storyuntoldshow.com" to be the top ranking Google hit on page one for multiple keywords. Please feel free to view my network's stats in the pictures provided.

• Assigned and/or served as Case Owner to investigate escalated issues/service requests and communicatedupdates.• Fast-tracked credit requests for confirmed ZDEL duplicates to facilitate and maintain closed-looprelationships.• Communicated with sales reps and sales support liaisons to acquire SDGF’s when customers gave rebuttals,refused to pay, or more research was necessary to close dispute cases.• Reviewed RGA’s when a customer indicates that product has been returned and is seeking credit or won’t pay.• Followed up on open inquiries and escalated unresolved issues to appropriate contacts as per SOP’s and WSI’s.• Inspected sales orders, verify their validity, and perform research as per customer responses.• Updated dispute cases within SAP and ensured that they were routed to the proper channels and case owners.• Utilized systems such as SAP, GHX, Tungsten, Salesforce, Power BI, Microsoft Teams, and Excel.

• Assigned and/or served as Case Owner to investigate escalated issues and service requests, andcommunicated updates.• Fast-tracked credit requests for confirmed ZDEL duplicates to facilitate and maintain closed-looprelationships.• Communicated with sales reps and sales support liaisons to acquire SDGF’s when customers gaverebuttals, refused to pay, or more research was necessary to close dispute cases.• Utilized systems such as SAP, GHX, Tungsten, Salesforce, TruView, EPOR, Microsoft Teams, and Excel.

• Create and distribute Social Media content for DLP Direct Lending Partners and affiliated companies. • Curate interesting posts and share them through the DLP Network. • Manage Marketing editorial calendar and execution of deliverables.• Ensure DLP's Social Media messaging is adding value to its audience while driving growth across all platforms.

• Assisted Neil Patel Digital with our national SEO, SEM, and Social Media Campaigns.• Worked directly with C-Level members of the company to create and manage our outbound sales campaigns.• Ran in-depth SEO analyses with tools such as SEMrush, Moz, and Google Analytics to identify key terms, longtails, low hanging fruit, and other areas of opportunity. • Set up and managed Google Analytics, Google Tag Manager, and back end analytics of all Social Media Platforms.• Ran highly detailed analytics reports, interpreted results, and reported findings to upper management. • A/B Tested marketing email blasts and tracked opens, responses, conversions, and closed deals in order to optimize operational processes.• Researched, tested, and advised on the implementation of software and platforms.• Set up and installed new software and applications, and/or delegated the work to the appropriate team member. • Reviewed Social Signals from Youtube, Facebook, Pinterest, and Instagram, and made recommendations for how PayLess can capitalize on posts to improve website SEO.• Consulted with upper management on a myriad of concerns including technical issues, areas of opportunity, potential glitches, customer onboarding, and evaluating new software.• Engaged in sales calls with vendors and reported back my suggestions and findings to management.

• Sold a full suite of Digital Marketing Solutions including custom built websites, Pay Per Click campaigns, SEO services, Facebook Ads, Domain Names, and Local Business Listings. • Performed in-depth SEO consultations for customers to demonstrate the strengths and weaknesses of their own sites, as well as show them performances of their competitors’ websites.• Handled customer service issues such as billing resolutions, validating account credentials, restoring web services, and reporting back to customers key metrics.

▪ Johnson and Johnson Health Care Systems’ primary contact for Ariba and eMarketplace orders; Oversaw over $4,000,000 worth of transactions for multiple departments on 1 Centennial Campus.▪ HP Trim processing and preparation for scanning▪ Sole contact for the GHX eInvoicing inbox.• Successfully processed over 20,000 emails and maintained a 100% response rate with zero complaints.▪ Created user profiles for Internal J&J Employees and granted access to SAP and eInvoicing.• Initiated trouble tickets on behalf of eInvoicing customers and tracked all tickets for department. ▪ Special Project; Pulled every contact in GHX and placed into correlated spreadsheets in order to sort and prepare letters for shipping to customers in reference to major payment policy change.▪ Special Project; Track all GHX Support tickets and present findings during monthly meetings.▪ Special Project; Organized CCM Supply Cabinet multiple times and built spreadsheet to track inventory and quantities of items as well as forecast future ordering needs.

• Company’s top sales earner in product volume and amount of new accounts added• Executed relentless follow-up in order to contact and convince decision makers to become new accounts and/or take on new and untested products• Opened 66 new accounts for the company, including the highest grossing account in company history• Educated accounts and end users on Re-Wine’s portfolio through seminars, product samplings and wine pairing dinners

• Supervised floor of approximately 35 high call volume, outbound lead verification representatives• Reviewed center metrics and uncovered major areas of opportunity and improvement• Discovered multiple major issues of call avoidance and other infractions and followed training and / or corrective action protocol• Led department’s training initiatives, updated policies and initiated new, improved departmental procedures

• Assisted customers seeking to leave Cablevision with alternative options, ultimately leading to saved accounts• Sought new accounts through in-house sales presentations• Articulated the benefits of maintaining or renewing accounts with Cablevision, even in averse situations

• Hybrid of direct sales and telemarketing which entailed many phone calls and visits to medical sites, pharmacies and doctors in order to build relationships to be utilized for placing graduates• Assisted graduates with next steps after graduation, such as mock interviews and resume development, in order to help them get hired after graduation. In many instances, I was able to secure them employment before they completed their programs.

• Placed over 100 outbound calls per day to bring in potential students and offered daily campus tours to prospects• Offered informative campus tours injected with a lot of trial closes and consultative sales methods in order to help the prospective student become excited about the opportunities Everest had to offer.• Applied advanced communication and follow through skills to achieve budgets and see students from the application process through to their start dates. • Maintained high levels of integrity and ensured that Federal compliance was followed throughout the admissions process and a clean hand-off was delivered to Financial Aid.

• Supervised floor of 130 Retention reps broken out into rolling teams of 12-13 individuals• Consistently maintained exceptional team save, winback and upgrade percentages as well as very high team productivity rates• Created and maintained department newsletter and weekly meeting materials• Developed training materials that were not only used by the Retention Department, but adopted by training department and used across many different departments.

• Retained disconnecting customers through advanced communication skills• Department leader in communication "saves" and upgrades• Won the prestigious "President's Club" award. 5 reps out of 130 were given this distinction