Management Consulting Intern
- Preparation and follow-up of project-related documents (including board documents, marketing concepts, workshops)- Excel modeling to analyze various customer concerns (via chatbot, service portal and CDS)- Development and elaboration of a case study on the topic of "Fulfilling the concerns of three customer channels through the use of a generative, AI-based avatar"- Creation of analyses and statistics in the areas of "Generative AI" and "Large Language Models"- Conducting a competitive analysis of chatbots in the financial sector to develop the marketing strategy of the Commerzbank avatar- Development of a concept for the comprehensive update of the database of the Commerzbank service portal and the integration of an API for answering customer questions by the Commerzbank avatar- Moderation of meetings and user groups- Support and preparation of documents for the presentation of the Commerzbank avatar to the Sustainability Advisory Board at Board level