Philipp Gabriel Email and Phone Number
🚗💻 Major Incident Manager for Vehicle and Cloud at CARIAD | Optimizing Operations and Ensuring Service Continuity in Automotive TechnologyAs a Major Incident Manager for Vehicle and Cloud at CARIAD, I play a pivotal role in ensuring smooth operations and swift response to critical incidents in automotive technology.🔧 Responsibilities: • Incident Management: Efficiently coordinating actions to minimize downtime and swiftly resolve critical incidents. • Operational Optimization: Identifying improvement opportunities and implementing proactive measures to enhance service quality and reliability. • Interdisciplinary Collaboration: Working closely with diverse teams to develop effective solutions and minimize operational disruptions. • Technological Innovation: Actively involved in the adoption of new technologies and solutions to optimize vehicle and cloud infrastructure.🌟 Why CARIAD?: • Innovation Leadership: A company continuously driving innovation and shaping the future of mobility. • Industry-Leading Expertise: Access to a highly skilled team and cutting-edge technologies reshaping automotive technology.
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Major Incident ManagerCariad Apr 2024 - PresentIngolstadt, Bayern, Deutschland* Process Improvement: Working on the continuous improvement of Major Incident Management processes within the VW Group's connect environment. * Incident Response: Own and lead incident response efforts, ensuring adherence to SLAs and KPIs. * Collaboration: Collaborate with DevOps teams to identify automation opportunities and streamline incident resolution. * Supplier Management: Partner with suppliers to maintain service levels and ensure process compliance. * Reporting and Insights: Report on incident metrics and provide insights for ongoing process optimization.
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It ProfessionalVolkswagen Group Services Gmbh Aug 2022 - Apr 2024Ingolstadt, Bayern, Deutschland• Major Incident Coordinator for all production and system-critical IT disruptions within predefined SLAs.• Monitoring of critical IT infrastructure and associated applications.• Administration of AWS and web server-based backend infrastructure for remote services at one of the leading automotive manufacturers.• Moderation of international technical calls and management conference calls.• Documentation and expansion of the internal knowledge database.• Training and onboarding of new team colleagues.• Training of coworkers on new topics. -
It Professional For System Integration4Sellers Sep 2019 - Aug 2022Rain Am Lech• Integration and user training of all application programs in IT environments.• Support and assistance to employees regarding IT environment-related issues.• Technical support for building infrastructure components, network, telephony, client hardware, mobile devices, printers, video systems, WLAN.• Programming: PowerShell, Batch.• Administration and configuration of various products including Active Directory, Exchange Server, Windows Server, Swyx Server, Office 365 Admin, VMWare, ESET Protect.
Philipp Gabriel Education Details
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Informationstechnologie
Frequently Asked Questions about Philipp Gabriel
What company does Philipp Gabriel work for?
Philipp Gabriel works for Cariad
What is Philipp Gabriel's role at the current company?
Philipp Gabriel's current role is Major Incident Management - Vehicle & Cloud Platform.
What schools did Philipp Gabriel attend?
Philipp Gabriel attended Staatliche Berufsschule Lauingen.
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