Philipp Monteverde Email & Phone Number

Davao, Davao Region, Philippines

Philippines

• Conducted and moderated PUVM Seminars, Forums, and Dialogues within the different regions of Mindanao• Integrated Chat and E-mail support system for http://otc.gov.ph• Included different guides for easy access and information for http://otc.gov.ph• Restructured, reformat, reestablished the Systems, Procedure, and Operations Manual of the OTC with the help of two co-workers• Submitted deliverables and liquidation reports to assist the Office of the Chairman• Under immediate supervision, set up, maintain, and troubleshoot computer networks in the OTC Main Office in Quezon City• Assist in the review and identification of Management Information System and corresponding hardware equipment needs of the OTC Main Office• Setup, maintain, and troubleshoot IT hardware equipment in the OTC Main Office• Provide assistance to OTC Main Office personnel in troubleshooting malfunctions of computers and network connections• Provide administrative support to the OTC Main Office

Region Xi - Davao, Philippines

• In charge of maintaining, setting up, troubleshooting computer networks within the company and creating balance within the local office• In charge of maintaining network stability and security• Firewall configuration and maintenance (Available firewalls: Fortinet FortiGate 100D and Draytek)• Topology learning, design, setup of old and incoming clients• Learning, understanding and ensuring continuous operations for all office networks• Quick and accurate troubleshooting skills in networks for the minimization of network downtime• A Team player who is able to work with various customers (internal and external) to ensure that systems are designed and deployed based on established and supportable industry standards• VLAN setup per production room floors to ensure network monitoring and stability• First Class Service Awardee from the Next BPO Solutions Management within 2 years of service