Philippa Abbott Email & Phone Number

Northallerton, England, United Kingdom

Skipton, England, United Kingdom

Harrogate Library

Durham, England, United Kingdom

To support the Principal Library Manager in the efficient and effective delivery of a library support and development function, including the management, research and procurement of the stock supplies (including digital stock), the distribution of stock between libraries and to targeted audiences and to oversee special projects to ensure the service contributes to wider service and county outcomes. To provide advice and support to the Principal Library Manager on all matters relating to libraries. To be responsible for the employees and budgets for the service area, including the delivery of commercial income targets and external funding. To be an excellent leader and role model for other employees who looks to exceed customer and stakeholder expectations. To be commercially aware and committed to improving the financial performance of the unit. To contribute, as necessary, to the overall management and success of the service area and the organisation as a whole. To participate in working groups and inter departmental teams whose work contributes towards the delivery of effective and efficient services and assists in achieving the council’s key outcomes. To ensure that effective working relationships are developed and maintained with internal and external partners, organisations, customers and other stakeholders.

Cornforth Library

To be responsible for the day to day operation of a library in providing a high quality service to customers, that is safe, efficent and enjoyed by users. To lead a team that is motivated, positive, customer focussed and that implements a "can do" culture. Assist the Duty Officer organise suitable, effective and efficient staffing rotas and operations to meet the business needs, programme requirements and budget provision. As well as actively assist the venue in the continuous improvemtn and development of performance and quality.

Durham, England, United Kingdom

To support the delivery of services at the COVID-19 Lateral Flow Testing Site, communicating and providing an efficient, effective service for each service user visiting the site. Excellent communication skills and empathy are required. Redeployment as a result of COVID-19 pandemic.

North Tyneside, England, United Kingdom

Durham, England, United Kingdom

COVID-19 Hub Officer working from home making outgoing calls to people to provide support and guidance, putting them in touch with local community and voluntary organisations where appropriate or by providing general assistance such as organising emergency food delivery / someone to go shopping for them. Hub Support Officers will help support communities and vulnerable people during COVID-19 by: - Providing telephone contact with residents who identify themselves as being socially isolated supporting/directing client needs as appropriate. - Signposting residents to other services who are open and available for business (eg local plumbers operating an emergency service) - Signposting residents to local groups/organisations and services who are offering support in communities - Directing the onward progression of the task (e.g. shopping) through the Hub to Dispatchers

Sunderland, United Kingdom

To proactively engage with individuals and groups to identify and meet their needs in relation to public library services within static libraries and in the wider community.

Kayll Road Library, Sunderland

To support and assist with the operational delivery of library and information services across the city. To deliver a high level of customer service, including responding to customer requests and enquiries, undertaking library routines, and supporting a diverse range of programme and activity.

Sunderland, United Kingdom

The purpose of this job is to assist in the preparation of all food and beverages as and when required, as directed by the Catering Supervisor, whilst ensuring high levels of customer satisfaction for the duration of the Sunderland Illuminations event 2016.

Newcastle Upon Tyne, United Kingdom

The role involves supporting children with their educational studies and boosting their confidence. As well as helping the children improve their grades, it is important to act as a positive role model and have the opportunity to befriend them. It is vital not only to educate, but to engage and inspire.

Sunderland, United Kingdom

The role involves working in a busy environment welcoming new students during the University enrolment process. The Enrolment Support role involves providing administrative support to the Student Records Team during the enrolment period by undertaking data entry, filing and collating on a day to day basis.Aiding the Student Records Team in the collation of paper based records to ensure accurate data is collected and input allows for improved customer care. In addition, the role involves dealing with telephone enquiries and enrolling students onto the University's student record system with audit reports being carried out to ensure no missing or incorrect data.

Washington

The Original Bowling Company look for inspirational leaders to be part of their centre management teams. As a member of this team I am responsible for the day to day running of the centre and ensuring the team is delivering sales and service as expected.Managers spend most of their time on the floor supporting and interacting with their team and customers. They ensure operational standards meet and exceed customer's expectations. To become a manager experience in leading and developing a team is required, whilst keeping a grasp on the standards and financial side of a business. A key part of the role is to think of innovative ideas to drive sales, whilst ensuring the delivery of a great experience to customers.

Boldon

Working both alone and together within a team to enhance the cinema experience of all Cineworld Customers, while assisting the management team in ensuring the smooth running of the cinema. The Cineworld Supervisor role is fast paced, providing the opportunity to obtain a diverse range of skills and experience in an exciting and ever growing organisation.In addition to supervising and helping Multifunctional staff members complete their daily task such as food and drink preparation for example popcorn, hotdogs, coffees, soft drinks and alcoholic beverages, other duties include, but are not limited to; maintaining high site standards, administration and cash management, addressing and resolving customer queries, maintaining standards, training and development, induction of Team Members, performance management, personal development, coaching, monitoring compliance, administration, liaising with customers and delivering an excellent service, and providing support and assistance to the management team as required.In addition: marketing and event organisation.

Boldon, Tyne And Wear

Working both alone and together within a team to enhance the cinema experience of all Cineworld customers. The team member role is fast paced and challenging, providing occupants with the opportunity to obtain a range of skills and experience in an exciting and ever growing organisation.Responsibility for making sure every customer has an unrivalled cinema experience. Being the face of Cineworld, meeting, greeting and providing a superior standard of service to customers in the various offer areas. Whether selling tickets, selling freshly prepared popcorn or showing people to their seats, it is essential to ensure everyone has a great time in a safe and clean environment.In contributing to the smooth running of the cinema, staff duties include but are not limited to; ticket sales, cleaning, liaising with customers, food and drink preparation for example popcorn, hotdogs, coffees, soft drinks and alcoholic beverages, compliance with Health and Safety Regulations, Increasing Sales, Maintaining Standards, following Policies and Procedures, dealing face to face with large groups of People and providing support to supervisors and members of the management team as required.

Sunderland, United Kingdom

Disaster Recovery and Business Continuity Planning for Full Colour Variable machinery. The purpose of the document I improved was to address the many issues that may arise when an event threatens the continuity of operations. The document addresses appropriate actions to be taken in the event of significant machine or equipment failure, or in the event of disasters/catastrophes.

Master Of Science - Ms, Information Science - Library Management, Commendation

This course combines core modules in information science with specialised modules in Information and Digital Literacy as well as Library.

Doctor Of Philosophy (Phd), English

Activities and Societies: Student Representative on University Postgraduate Research Degrees Sub-Committee (2016-2017))Thesis Title.

Ncfe Level 2 Award In Equality And Diversity, Equality And Diversity

Cmi Level 5 Diploma In Management And Leadership, Management And Leadership

Master Of Arts (Ma), English, Distinction

Bachelor Of Arts, English, First Class Honours