As a senior Receptionist I am expected to assist the Virtual Office Manager with enquiries which are generated by our marketing campaigns and through the web which need to be answered and dealt with. This includes the telephony first response, providing service information and the fulfilment of the enquiry by brochure or by e brochure. The generation of a visit from conversion to a sign up. I am also required to conduct show rounds and viewings and the record sales enquiry information in our Centre Charge Enquires database, maintenance of this information is imperative. I cover the Front Desk Receptionist position at 180 Piccadilly & the City Arc in absence of staff and lunch cover, which includes Meet & greet, booking/arranging couriers, dealing with deliveries and incoming post. Covering the post room in absence of the Post Room Manager, which includes, sorting and redirecting post, franking and billing for outgoing post charges.

Answering telephone calls on behalf of other companies, redirecting calls based on client information held on database.- Updating and maintaining when necessary client database information - Booking conference rooms, maintain conference room readiness between bookings.- Catering assistance, ordering from catering supplier and tea and coffee orders and deliveries- General Facilities assistance checking conference rooms and conference room floor for readiness to use.- Stationary ordering which will include liaising with suppliers- Photocopying, faxing, filing and general office assistance when required.- Documenting assistance charges for end of month client billing: Secretarial, Admin support, Photocopying, Catering.-Secretarial Support / Pop Up PA, General secretarial support, Power point presentations / mail shots etc.Sales ExecutiveThe Virtual OfficeLondon, United KingdomResponsibilities include;• assisting the Marketing Director with producing sales brochures and cards• binding of reports• producing sales reports• taking enquiries and closing sales for Virtual Office Services and Meeting Rooms• build the business in size and profitability• playing an important role in the overall growth and development of the business

• Ensuring customer/client satisfaction, service levels and customer relations. • Liaising with maintenance contractors regarding running repairs.• Telephone services – setting up new clients, which entails both physical and remote patching, amending existing client services, liaising with our internet providers on the provision and patching of internet supplies to new and existing tenants and keep scrupulous records of all changes.• Managing internal office moves within the building, including the redirecting of services and the set up of office furniture.• Ensuring that all technical infrastructures; voicemail, unified messaging, telephone services, call logger and server databases are running as they should.• Technical amendments to client’s services, such as re-routing of calls and voicemail notifications.• Conducting general facilities management to ensure the general up keep of the premises, which includes liaising with suppliers• Health and Safety compliance including the welfare and well being of the Virtual Office staff on site. Managing catering requirements. • Client billing – responsible for billing of client service secretarial, admin support, liaising closely with the accounts team to issue invoices and the recharging of all services when applicable.