Philippa Fordham Email & Phone Number

London, GB

Mayfair, London

Mayfair

As a senior Receptionist I am expected to assist the Virtual Office Manager with enquiries which are generated by our marketing campaigns and through the web which need to be answered and dealt with. This includes the telephony first response, providing service information and the fulfilment of the enquiry by brochure or by e brochure. The generation of a.

London, Mayfair.

• Answering telephone calls on behalf of other companies, redirecting calls based on client information held on database.- Updating and maintaining when necessary client database information - Booking conference rooms.
• assisting the Marketing Director with producing sales brochures and cards
• binding of reports
• producing sales reports
• taking enquiries and closing sales for Virtual Office Services and Meeting Rooms
• build the business in size and profitability

• Ensuring customer/client satisfaction, service levels and customer relations.
• Liaising with maintenance contractors regarding running repairs.
• Telephone services – setting up new clients, which entails both physical and remote patching, amending existing client services, liaising with our internet providers on the provision and patching of internet supplies.
• Managing internal office moves within the building, including the redirecting of services and the set up of office furniture.
• Ensuring that all technical infrastructures; voicemail, unified messaging, telephone services, call logger and server databases are running as they should.
• Technical amendments to client’s services, such as re-routing of calls and voicemail notifications.