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Philippa Galway is listed as Customer Experience and Insights Lead at TUI, based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Philippa Galway.
Philippa Galway previously worked as Consumer Insights Lead at John Lewis & Partners and Business Insights Manager & Head of Customer Experience Programmes at Toyota (Gb) Plc. Philippa Galway holds Master'S Degree, International Retailing from The University Of Manchester.
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An experienced retail trends and customer insights expert across multiple categories and markets, helping shape how retailers present themselves and their products to market. Key Strengths include:• Identifying customers needs and implementing transformational retail strategies to meet those needs, across multiple businesses, geographies and formats.• Able to create understanding of the market place, driving strategic alignment and provoking challenging conversations, gaining commitment to change and improvement. • Leading global marketplace immersions and retail safaris to support key business and department initiatives.• Ability to collate insight generated from CX Programmes (Mystery Shop and Communities) and the lead in communicating to key stakeholders ranging from Board members to Business teams via presentations, reports, dashboards and videos.• Experienced team leader with teams not just in the workplace but internationally and remotely in addition to the management of external agencies and suppliers.• Financial planning and roll out of initiatives to improve store / network engagement. • Highly driven with a passion for unlocking the true potential of a brand, with the insight, impact and experience required to create and implement new strategies effectively. • Analysis of in-store, online and mobile customer experience and insights across global retailers, identifying market trends.• Senior stakeholder communication delivering insights and recommendations to achieve corporate strategies, values and visions. • Power BI designer and proficient user facilitating reporting and KPI / objective requirements.• Being the point of contact for senior VP's from multiple departments requesting insights within their particular categories.• Customer journey mapping and associated key drivers.• Creation of 'Best in Class' briefs on individual key drivers, ensuring CX and customer engagement is a priority. • Strong engaging leader, known for being creative, open minded, enthusiastic, organised and hands-on.
Listed skills include Leadership, Customer Experience, Visual Merchandising, Social Media, and 35 others.
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Hannover, Lower Saxony, De
Currently leading on ensuring the business has access to the right insight and data at the right time to enable strategic decision making, driving market share and profitability. I am responsible for the Customer Insights function end to end, all surveys and VOC program (inc. external and internal research projects), the insights generated and ensuring these are cascaded throughout the organisation.
London, England, Gb
Responsible for leading a review of the VOC and tracking activities across all JLP brands whilst ensuring the customer perspective remains at the heart of all endeavours and that the business maintains full visibility of key KPIs, CSat and NPS, during a period of transformation and restructuring.
Epsom, Surrey, Gb
Responsible for generating, crafting and sharing the story of the insights gathered from our customers in an engaging and commercially meaningful way, helping to drive future customer experience actions within Head Office and the Retail Network, providing a best in class customer experience. D&I activities include Toyota and Lexus NPS programme, customer lifetime value, mystery shopping and online communities.
Minneapolis, Mn, Us
An experienced customer insights and trend leader across the retail sector, placing the customer at the forefront, thus enabling stores to maximise sales and revenue. A highly driven individual with a passion for unlocking the true potential of a brand, with the insight, impact and experience required to create and implement new strategies effectively.
London, Gb
To ensure all orders placed by wholesale cutomers and Anya Hindmarch stores were met within their shipment window by closely monitoring all stages of the production, purchase order and sales order processes. Management of the U.K based team of 4 and the Italian based teams of up to 15 in peak season.
New York, Ny, Us
To source new U.K and European products for 29 Bloomingdales stores, manage the account to ensure orders were fulfilled (through accurate input, monitoring production through critical path and effective shipping) whilst maintaining relationships with buyers and suppliers across the globe.
Quick answers generated from the profile data available on this page.
Philippa Galway works for TUI.
Philippa Galway is listed as Customer Experience and Insights Lead at TUI.
Philippa Galway is based in United Kingdom while working with TUI.
Philippa Galway has worked for Tui, John Lewis & Partners, Toyota (Gb) Plc, Target, and Anya Hindmarch.
You can use AeroLeads to view verified contact signals for Philippa Galway at TUI, including work email, phone, and LinkedIn data when available.
Philippa Galway holds Master'S Degree, International Retailing from The University Of Manchester.
Philippa Galway is listed with skills including Leadership, Customer Experience, Visual Merchandising, Social Media, Styling, Emerging Trends, Retail Consultancy, and Brand Development.
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