Philippa Harris Email and Phone Number

Implementation and maintenance of the ISO 27001 Information Security Management System including risk management and internal audit. Provision of support and advice regarding regulatory compliance.

Leading the internal audit team to ensure Bell's continued compliance to ISO 9001, 27001, 45001 and 14001.Managing corporate compliance projects, working alongside Executive sponsors, the legal team and other key stakeholders. Ownership and development of Bell's corporate risk register and development of the overall risk strategy.

Managing corporate compliance projects, working alongside Executive sponsors, the legal team and other key stakeholders. Providing leadership and guidance to the internal audit team in ensuring continued compliance to ISO 9001 and 27001 and improved ways of working.Ownership of Bell's corporate risk register including risk identification, assessment and treatment plans across multiple business areas and actively promoting a risk-based approach.

Ensuring quality and information security management systems are maintained to comply with ISO 9001 and 27001 including performing effective internal audits and managing risk identification, assessment and treatment. Promoting efficient working practices across multiple business functions by identifying any areas for improvement and working with relevant managers/teams to document and implement as necessary. Providing commercial governance on customer contracts, advising on GDPR compliance, customer satisfaction (NPS) and leading quality focused improvement programmes across the business.

Establishing, maintaining, assuring and approving all processes and procedures within the Delivery and Operations division at Bell Integration. Performing internal audits for ISO 9001 (quality) and ISO 27001 (information security). Providing commercial governance on customer contracts.

Establishing and maintaining processes and procedures within Portal to ensure high standards of operational efficiency and managing the achievement of relevant standards and certifications where needed, particularly ISO standards.

Managing customer and internal IT projects, leading customer satisfaction initiatives both within the business and externally with our customers and providing knowledge and skills relating to interface design, content management and user experience.Operating as Service Delivery Manager for managed services customers to ensure contracts were adhered to and the team delivered the highest levels of customer service.

Project coordination, quality control and testing, product documentation and marketing support for the Appogee team.

Coordinating projects through specification, production and testing phases. Improving and streamlining processes and managing strategic relationship of key accounts.

Support to the Executive Director and senior management team with special projects, in particular assisting with the transition to a new organisational structure and devising and implementing information dissemination and communication protocols.

Managed customer website design and development projects from initial engagement through to launch including the production of project plans, budgets and specifications, coordinating test processes and reporting progress to all relevant stakeholders.

Project managed the development of all new CD-ROM and product websites by coordinating teams from multiple disciplines across the company.

Developed and maintained high levels of accuracy in all editorial work followed by transition to managing publishing projects from initial engagement with the author through editorial and production processes to final publication.