Philippa Hendry Email & Phone Number

Victoria, Australia

Sydney, Australia

Sydney, Australia

• Group TPD and IP Claims Assessor
• Efficient Portfolio Management
• Active participation in project implementation and subsequent subject matter expertise
• Compliance and achievement of identified individual KPIs.
• Regular liaison with all stakeholders to ensure effective claim management.
• High level of effective communication, time management and negotiation skills to assist in timely results both internally and externally.

Sydney, Australia

• Workers CompensationHigh Risk Case Manager – Return to Work
• Portfolio Management of up to 80 workers compensation claims
• Account Management - responsible for ensuring effective maintenance of relations with large employers, aligned brokers and allocated treatment providers. Including regular claims review at large employers worksites.
• Compliance with Workers Compensation Legislation and Regulatory requirements – Workers Compensation Act 1987; Workplace Injury Management and Workers Compensation Act 1998.
• Ensure all relevant legislation (e.g. Trade Practices, Privacy, OH&S etc.), policies and procedures are adhered to in managing the provision of information, products and services to customers.
• Regular liaison with workers, employers, insurers, treatment providers, treating doctors, WorkCover authorities and legal providers to ensure sustainability of an injured workers return to work.

Sydney Area, Australia

• High Risk Case Manager – Return to Work
• Portfolio Management of up to 80 workers compensation claims
• Account Management - responsible for ensuring effective maintenance of relations with large employers, aligned brokers and allocated treatment providers. Including regular claims review at large employers worksites.
• Coaching/mentoring of low risk case managers to assist with their career progression and new team members induction into the role.
• Compliance and achievement of all KRA and KPI individual targets.
• Compliance with Workers Compensation Legislation and Regulatory requirements – Workers Compensation Act 1987; Workplace Injury Management and Workers Compensation Act 1998.

• Team of 4 Travel Advisors
• Individual and team sales targets
• KPI driven results plus training and management of staff
• Monthly team appraisals and mentoring to achieve KPIs

Manchester, United Kingdom

• Coaching and training of new starters
• Change Management
• Coffee Master training
• KPI reporting
• Inventory management

• Orthopaedics
• Burns ITU & Plastics
• Outpatients
• Respiratory
• Renal
• Cardiac

Bachelor Of Science (Bsc), Physiotherapy

Education record