Customer Experience Advisor
CurrentI am currently a customer experience advisor at Ongo Homes. I take inbound calls from Ongo tenants reporting repairs to their properties. I also work within the damp and mould team at Ongo. We video call with tenants who report damp and mould to us. This way we can efficiently diagnose what could possibly be causing the damp and mould, and we can book in the necessary jobs to tackle it!