Philippa Bradford Email & Phone Number

United Kingdom

United Kingdom

I provide expertise to enhance accessibility and bolster business performance. From individual projects to comprehensive organisation reviews, my consultancy involves data collection, strategy development, guidance, and implementation.Public Speaking 🎤Drawing from lived experiences, I engage audiences by shedding light on Disability, Ableism, and Accessibility. These narratives challenge societal perceptions of disability, fostering greater understanding and… Show more I provide expertise to enhance accessibility and bolster business performance. From individual projects to comprehensive organisation reviews, my consultancy involves data collection, strategy development, guidance, and implementation.Public Speaking 🎤Drawing from lived experiences, I engage audiences by shedding light on Disability, Ableism, and Accessibility. These narratives challenge societal perceptions of disability, fostering greater understanding and inclusivity.Accessibility Training 🎓Enhance customer experiences through bespoke training programmes. Covering Disability in the UK, the Social Model of Disability, discrimination prevention, Equality Act applications, and inclusive language, these interactive sessions equip your team with essential skills. Tailored to your needs, these programmes ensure a well-rounded understanding of access and inclusion, adapting to the latest developments in global accessibility.Accessibility Audits 🔍Evaluate accessibility through the lens of disabled individuals. My audits offer recommendations for quick, cost-effective changes and long-term enhancements. Illustrated reports guide implementation, supporting funding bids by showcasing intended accessibility improvements.Accessible Mystery Shopping 🛍️Precisely evaluate your venue's accessibility. Collaborating with local access forums and groups, I organise visits by experienced mystery shoppers with disabilities. Their feedback enriches insights, enabling targeted improvements across the customer journey, complementing broader accessibility audits.I'm committed to revolutionising accessibility for a more inclusive world. Let's collaborate to create spaces that welcome everyone. Show less

Derby, England, United Kingdom

As an Anticoagulation Nurse Specialist Prescriber, I provide top-tier clinical and emotional support to individuals across the Derbyshire community, catering to diverse anticoagulation health needs. Working within a wonderful team of Specialist Nurses, I offer high-quality advice via telephone, online platforms, and face-to-face clinics, ensuring prompt responses to individual queries.My responsibilities encompass collating, assessing, and meticulously maintaining accurate treatment… Show more As an Anticoagulation Nurse Specialist Prescriber, I provide top-tier clinical and emotional support to individuals across the Derbyshire community, catering to diverse anticoagulation health needs. Working within a wonderful team of Specialist Nurses, I offer high-quality advice via telephone, online platforms, and face-to-face clinics, ensuring prompt responses to individual queries.My responsibilities encompass collating, assessing, and meticulously maintaining accurate treatment plans tailored to each person's unique health and wellbeing preferences. I take a personalised approach, considering individual health conditions and preferences while calculating and dosing warfarin and other anticoagulants. My focus remains on empowering individuals to actively participate in decision-making regarding their health.Active participation in multidisciplinary team meetings allows me to contribute to broader team objectives, aligning with our business plan and driving service improvement. During the pandemic, I spearheaded a critical project, overseeing the transition of individuals from warfarin to alternative medications. This involved detailed planning, seamless implementation, comprehensive reporting, and referral of complex cases to our senior management team.I continuously strive for service enhancement and actively contribute to the ongoing development and performance of our service. My commitment to patient-centric care and expertise in anticoagulation therapy fuels my dedication to elevating standards and positively impacting patient outcomes.I'm passionate about sharing insights and fostering discussions within the healthcare community. Let's connect to explore collaborations, share experiences, and drive advancements in anticoagulation therapy and patient care. Show less

Burton Upon Trent, England, United Kingdom

Provided high quality emergency telephone triaging support to people and health professionals with a wide spectrum of clinical conditions including but not limited to; Multiple Sclerosis, Parkinson's, Crohns, Diabetes, Rheumatoid Arthritis, COPD, CHD and various other rare and autoimmune conditions, advising them on home care management, next steps and referring them on to further care when appropriate.Demonstrated my ability to work under pressure and complete high quality clinical… Show more Provided high quality emergency telephone triaging support to people and health professionals with a wide spectrum of clinical conditions including but not limited to; Multiple Sclerosis, Parkinson's, Crohns, Diabetes, Rheumatoid Arthritis, COPD, CHD and various other rare and autoimmune conditions, advising them on home care management, next steps and referring them on to further care when appropriate.Demonstrated my ability to work under pressure and complete high quality clinical assessments over the phone, utilising multiple complex IT systems and providing accurate advice and health information to patients to empower and enable them to act upon advice given.Working autonomously, I took responsibility for my clinical decisions, maintaining confidentiality and GDPR regulations at all times, however, I loved working within an incredible small team and recognising my professional limitations and when to ask for assistance if required.Level 4 Safeguarding trained I was responsible for investigating any safeguarding reports that were reported within the entire company. With the support of our Clinical Lead we then escalated any major safeguarding concerns and liaised with external third parties such as social services and mental health teams when required. Show less

Derby, England, United Kingdom

Completed all registered nursing duties on a busy vascular ward, following the NMC Code of Conduct.Developed and implemented nursing care plans, specific to the patient's unique needs.Undertook patient admissions and discharges following Trust guidelines and recognising when patients needed additional support. Many of our discharges were extremely complex and I worked compassionately with a variety of external agencies to ensure safe discharges.Communicated and worked well… Show more Completed all registered nursing duties on a busy vascular ward, following the NMC Code of Conduct.Developed and implemented nursing care plans, specific to the patient's unique needs.Undertook patient admissions and discharges following Trust guidelines and recognising when patients needed additional support. Many of our discharges were extremely complex and I worked compassionately with a variety of external agencies to ensure safe discharges.Communicated and worked well with a wide range of the multi-disciplinary team, including healthcare assistants, social workers, occupational therapists, physiotherapists and Doctors. I have always loved working with a variety of different people and find that if you work well as a team, the outcome for the person is always a more successful one.Administration and dispensing of medication, including complex IV administration for a multitude of different conditions, using a range of equipment and pumps.Monitored, recorded, and reported any changes in patient condition, ensuring correct and detailed documentation.We routinely had several patients on our ward who were receiving palliative care and I felt extremely privileged to be able to give exceptional care at the end of someone's life and ensure that they had a peaceful, pain-free, and dignified death. Show less

Stratford-Upon-Avon, England, United Kingdom

The RSC is one of the largest theatre organisations in the world and I was responsible for ensuring the highest level of customer service was delivered by our team to all members of the public who visited the attraction.Assisted the Front of House (FOH) Manager in the development of audience care initiatives and ensured that work was focused to deliver the Front of House team's business plan alongside the RSC's wider company strategies and initiatives.Produced and implemented… Show more The RSC is one of the largest theatre organisations in the world and I was responsible for ensuring the highest level of customer service was delivered by our team to all members of the public who visited the attraction.Assisted the Front of House (FOH) Manager in the development of audience care initiatives and ensured that work was focused to deliver the Front of House team's business plan alongside the RSC's wider company strategies and initiatives.Produced and implemented all FOH training manuals to ensure consistency and ensured high customer service standards were maintained.Delivered effective training to all FOH staff, including the induction of new staff.Managed approximately 70 front of house staff, ensuring the delivery of the customer service policy, achievement of targets, disciplinary matters, and appraisals.Organised and delivered regular team meetings and training.Constructed, organised and produced staff schedules/rotas, ensuring that they met the requirements of the RSC including customer service, licence and budgetary-related parameters.Compiled and distributed information to the FOH team including scheduling, compiling and distributing the weekly staff newsletter and general company information.Ensured completion of timesheets and managed weekly payroll.Processed staff sickness and holiday requests.Acted as sole building and performance Duty Manger for several performances each week, liaising with customers and responding to any customer queries or complaints, acting as door supervisor and premises licensee.Organised, set up and implemented large private and public events including weddings, dinners, performance functions and conferences. Show less

Birmingham, England, United Kingdom

THSH offered a wide range of dynamic and varied concerts, performances, and commercial hires in two venues, Birmingham Town Hall, and Birmingham Symphony Hall. Symphony Hall has the capacity to hold over 2000 people and Town Hall just under 1000.Individually responsible each performance for the Health and Safety of all members of the audience, ensuring high levels of customer service were delivered at all times, responding to and acknowledging and face to face queries or complaints at… Show more THSH offered a wide range of dynamic and varied concerts, performances, and commercial hires in two venues, Birmingham Town Hall, and Birmingham Symphony Hall. Symphony Hall has the capacity to hold over 2000 people and Town Hall just under 1000.Individually responsible each performance for the Health and Safety of all members of the audience, ensuring high levels of customer service were delivered at all times, responding to and acknowledging and face to face queries or complaints at the time.Organised, planned and Duty Managed events with over 2200 people for a variety of different performances, conferences, weddings, and events. Liaised with artists' representatives, promoters, and event organisers both on the day and in advance of different events or performances.Responded to written complaints via telephone or written response as and when they came in.Individually took responsibility in emergency situations including coordinating evacuations when necessary.Managed a team of approximately 200 casual members of staff, including interviewing, employing and maintenance of staff records, completion of wages, recruitment, and staff training.Acted as a First Aider, Door Supervisor and Personal Licence Holder as and when required.Completed accurate Performing Rights Society Returns.Compiled Health and Safety Policies and Procedures, including Risk Assessments, maintained accurate and compliant health and safety records and undertook audits as and when required.Responsible for the cash handling for merchandise, programmes and confectionary. Show less

Birmingham, England, United Kingdom

Acted as main point of contact between customers of the theatre, hospitality and conference delegates and visiting companies.Responsible for all customers internally and externally ensuring the Health and Safety of all visitors.Responded to complaints and queries both verbally and inn a written format.Managed, sold and liaised with outside merchandise companies, including Disney merchandise.Acted as Designated Premises Supervisor for Stageside (Birmingham… Show more Acted as main point of contact between customers of the theatre, hospitality and conference delegates and visiting companies.Responsible for all customers internally and externally ensuring the Health and Safety of all visitors.Responded to complaints and queries both verbally and inn a written format.Managed, sold and liaised with outside merchandise companies, including Disney merchandise.Acted as Designated Premises Supervisor for Stageside (Birmingham Hippodrome's Bar/Bistro)Sold all ice creams, merchandise, and confectionary, involving cash handling and the use of EPOS till system. Show less

Independent Nurse Prescriber Training

Access Auditor

Bachelor'S Degree, Registered Nursing/Registered Nurse, 1St