With 11 years' retail management experience, followed by many years in L&D, I am highly experienced in all aspects of designing, developing and delivering creative yet practical solutions for all levels of management and hourly-paid colleagues - solutions that really work in the business context. My comprehensive Learning and Development experience spans the full training spectrum, from Needs Analysis, benchmarking and competency setting to training design, programme development, hands-on delivery and evaluation/reporting strategies. I have personally developed a wide range of programmes and interventions for a number of major companies, including award-winning programes for the likes of ASDA. I have always been known for the fresh approach, creativity and innovation that I bring to both design and delivery, plus my understanding of 'real world' business needs and priorities. Specialties: Specialise in design/delivery/project management of innovative but practical L&D programmes for all levels of management, plus hourly paid levels. Accredited trainer for Franklin Covey 7 Habits. Qualified MBTI (Myers Briggs) Practitioner. Qualified Level A and Level B Psychometrics Practitioner (incl 16 PF). Qualified NLP practitioner.