Phil Parker Email & Phone Number

Bracknell, Gb

Remote

My role at Cendyn consists of a hands on project manager role, essentially taking the customer on the journey from being sold the product to having the product go live. Usually this takes around 90 working days to see a project from start to finish so working to timelines and having good communication is key. My main responsibility is to implement the web based CRM solution, eInsight. To do this I use tools such as Target Process, Smartsheets and a basic knowledge of HTML to work with the clients to get the product live. Outside of the CRM I also work on other within the marketing cloud and sales cloud.Success in this role has come to me through following strict deadlines by planning my days accordingly, up keeping good communication with my clients and internal teams, and not being afraid to challenge people on processes or blockers when they happen. My natural curiosity has also helped me succeed by asking questions and wanting to understand how something works and learning rather than relying on other team members to solve problems for me.

In my role as an implementation and customer success specialist within Hilti, it is my responsibility to oversee the implementation of Hilti’s SaaS asset management system. This involves receiving a handover from the Account Manager and Service Specialist about the customer and their need for the system, arranging and conducting a pre-implementation meeting to discuss the logistics of the implementation and set dates and finally carrying out the implementation which includes system setup, tagging assets, inputting the details on the system and training for the system. The second part of my role is Care and Growth, this entails regular visits to my customers to ensure that they continue to use the system how they originally intended, assist them with any challenges they have, and analyse their usage information to identify customer who may be at risk of cancellation. Where customers may be at risk I will have to come up with and implement an action plan to try and retain the customer. My role also entails sales to grow the account of the customer, this may be through additional services such as tagging days and training, upgrading customers to higher tiers of subscription or selling products associated with the asset management system.

Newbury, Berkshire, United Kingdom

My role as Revenue Manager at the vineyard group consists of managing the revenue side of 2 hotels based in Newbury while supporting a third in Bedford. My responsibilities consist of Rate Management, generating and setting up new packages, completing daily, weekly and monthly reports for the SLT, while also supporting the reservations and reception teams within both hotels. This role uses Hart PMS as well as Avvio, Siteminder and Synxis to manage rate plans. The role also involves analysing each individual hotels performance of rates, pickup, average rate to pass onto the sales director to help the marketing team conduct targeted marketing. Within my role I am also responsible for forecasting on a monthly basis and have to adapt the rate strategy based on this forecasting as well as assisting in setting room revenue budgets.

Theale

Windsor