Philip Parrish Email & Phone Number

Tx - Remote

• Closely worked with QACC team; assisted with various projects and traveled to various local facilities to perform hardware (HIT) testing. • Led group of testing specialists and EUS technical support analysts at local facilities for pre- application and hardware live process implementation. • Identified systems needing updates including major OS upgrade; utilized daily HP Application Lifecycle Management (ALM) Quality Center (QC) for all testing efforts. • Managed various projects and ensured all testing efforts were updated and maintained; developed and executed test scripts and operational test plans. • Confirmed test script requirements; verified unit test documentation provided by project team. • Maintained the QA standards and testing process; collaborated with developers and other project team members to help define test information. • Organized weekly change management meetings with development team and system administrators; discussed current and future releases and potential risks.

Tx- Remote

• Managed test team consisting of both onshore and offshore testers; worked with HP Agile Manager to manage testing and defects on various projects. • Utilized HP Application Lifecycle Management (ALM) Quality Center (QC) to manage all testing efforts; • Administered HP Quality Center operations; performed mobile testing within Apple and Android settings. • Confirmed the test script business/system requirements; implemented HP QTP to maintain automated testing efforts. • Organized weekly meetings with QA team to discuss current tasks, assignments, future projects and potential issues; collaborated with system administrators to discuss current and future releases.

Plano, Tx

• Closely worked with various diverse international QA Team in Noida, India in executing Perot Systems QA Testing Methodologies for several testing initiatives such as functional, regression, security, etc. • Created QA Test documents, test scripts and operational test plans pertinent to the application and performance criteria, Service Level Agreements as well as customer expectations. • Performed detailed testing to existing systems including screens, system application design, conversion requirements, data accuracy, technical problem solving, and deployment migrations. • Managed Production Go-Live Reviewed Corporate, Clinical, and Facility and Consumer websites. • Confirmed functionality and content; performed full regression testing performed on Corporate, Facility, Clinical and Consumer portal sites post launch. • Utilized basic automated testing tool - Quick Test Pro Administered Rally's Agile Lifecycle Management Solution tool; closely worked with Development Team to ensure quality releases.

Plano, Tx

• Supported trainer during workshops; conducted phone conference training for publishers while teaching content management tools; assisted publishers with creation of content. • Produced monthly site audit reports using web analytic tools; helped publishers in revision of content on site; managed site content review process. • Presented monthly site champion enterprise workgroup teleconferences; conducted marketing and promotion of new website product onsite at various facilities. • Collected feedback from facility publishers to improve website product resulting in major improvements. • Enabled employees to have a quick and easy way to lookup location, phone and email information.

Plano, Tx

• Performed business analysis and requirement definitions for small sized projects; effectively communicated with business and technical resources. • Assumed liaison role between the client and project team to gather/document information and requirements; assisted project manager with various activities (i.e. project defining, scope, RAID). • Identified client needs; planned and conducted interview with end users, managers and other business areas including technical staff. • Supported the project delivery team during designing, building and testing of the projects; wrote use cases, requirements, user provisioning and other BA documentation. • Organized and conducted client meetings to discuss changes, improvements and potential issues.

Dallas, Tx

• Collaborated with project managers and clients to define project scope and objectives; prepared work plans, documenting project scope; reviewed processes with clients. • Utilized sophisticated database tools to set up client healthcare and group benefits database; defined data fields, imported data, design screens; created queries and reports. • Monitored project schedules; informed project manager and client of potential timeline changes. • Tested and analyzed system configuration against requirement documents during implementation. • Directly responsible for data processing activities and ongoing client services; assisted with resolution of participant issues; prioritized multiple projects; consistently worked with demanding deadlines.

Plano, Tx

• Administered multiple accounts; tasked with added responsibilities within securities team - highly secure/sensitive access to administer applications and additional latest applications. • Assisted in training new hires to provide customer support and service as well as technical support; assumed team lead role for Employee Incentive Program for 25 employees. • Collected and provided statistical data for the Tenet account; responded promptly to requirements; provided training as needed to our internal customers and associates. • Monitored Severity 1 and 2 tickets; assisted with the Remedy1 to OPAS transition: responsibilities including Incident, Change, Problem, and Request management.