Philip Paton Email & Phone Number

Bodø, Nordland, Norway

• Cornerstone LMS Stewardship: Vigilantly manage and safeguard the integrity of the Cornerstone Learning Management System, ensuring optimal performance and user experience.• Global Cornerstone Ambassador: Actively participate in international Cornerstone events, with presence ranging from seminars in Oslo and London to the grand Convergence 2022 in Las Vegas.• Copenhagen User Group Contributor: Took the initiative in presenting digital checklist solutions at the Copenhagen user… Show more • Cornerstone LMS Stewardship: Vigilantly manage and safeguard the integrity of the Cornerstone Learning Management System, ensuring optimal performance and user experience.• Global Cornerstone Ambassador: Actively participate in international Cornerstone events, with presence ranging from seminars in Oslo and London to the grand Convergence 2022 in Las Vegas.• Copenhagen User Group Contributor: Took the initiative in presenting digital checklist solutions at the Copenhagen user group, fostering a collaborative environment by sharing knowledge and best practices with fellow Cornerstone clientele.• Training Maestro: Conducted both virtual and face-to-face training sessions, imparting essential skills and knowledge to a diverse range of Cornerstone clients, reinforcing the commitment to user empowerment and product familiarity.• Cornerstone Certification Achievements: Proudly achieved the esteemed Cornerstone Certified Specialist accolade in both Core and Learning modules as of December 2022.• Elevated Cornerstone Expertise: Elevated my proficiency by securing the elite status of Cornerstone Certified Expert in Learning by February 2023.Broadening horizons and refining expertise, I have also earned distinctions as:• HR Specialist, August 2023.• Recruiting Specialist, August 2023.• Performance Specialist, August 2023.• Succession Specialist, August 2023.• Performance Expert, September 2023.Continuing professional development, I am committed to:• User-Centric Approach: Regularly gather and implement feedback, driving continuous improvement and ensuring an exceptional user experience.• Interdepartmental Collaboration: Forge stronger ties with departments and teams to ensure the LMS aligns with organisational goals and needs.• Staying Ahead: Engage in regular training and updates to ensure the application of the latest LMS practices and features, ensuring clients and users get the best of Cornerstone. Show less

Bodø, Nordland, Norway

• Oversaw and optimised the daily operations of our Cornerstone Learning Management System (LMS) ensuring a seamless experience for users.• Collaborated with cross-functional teams to implement system updates and address technical challenges promptly.• Assisted in the deployment of learning content, enhancing the educational journey for employees.• Provided hands-on training and support to staff, fostering a culture of continuous learning.• Played a pivotal role… Show more • Oversaw and optimised the daily operations of our Cornerstone Learning Management System (LMS) ensuring a seamless experience for users.• Collaborated with cross-functional teams to implement system updates and address technical challenges promptly.• Assisted in the deployment of learning content, enhancing the educational journey for employees.• Provided hands-on training and support to staff, fostering a culture of continuous learning.• Played a pivotal role in generating system reports and analysing data to drive future LMS enhancements and strategy. Show less

Macclesfield, Cheshire, United Kingdom

• Successfully transformed the Cheshire Tea Company from a startup vision to a renowned brand with nationwide sales over an 8-year journey.• Proud recipient of multiple and prestigious Great Taste awards, underscoring our commitment to excellence and quality.• Cultivated a legacy of passion and innovation in the tea industry, culminating in a strategic business sale in April 2022.

Cornwall, England, United Kingdom

• Managed and enhanced various learning systems across healthcare and construction sectors.• Primary liaison for system administrators, ensuring optimal functionality and user experience.• Collaborated closely with system developers, offering critical feedback for continuous improvement.• Spearheaded the successful integration of a new CRM system.• Crafted comprehensive support documentation to streamline operations.• Initiated and drove the ISO 27001… Show more • Managed and enhanced various learning systems across healthcare and construction sectors.• Primary liaison for system administrators, ensuring optimal functionality and user experience.• Collaborated closely with system developers, offering critical feedback for continuous improvement.• Spearheaded the successful integration of a new CRM system.• Crafted comprehensive support documentation to streamline operations.• Initiated and drove the ISO 27001 certification process, emphasising data security and best practices. Show less

Plymouth, United Kingdom

• Dedicated 5 years to ensuring passengers experience exceptional journeys.• Oversaw retail services, consistently elevating standards and enhancing the travel experience for all on board.

United Kingdom

Held diverse roles at BT encompassing a range of departments such as Customer Service, Billing, Provision, Technical, and Sales:• Client-Focused Advisor: Initiated my journey as an Advisor, setting a high benchmark with exemplary client interactions and adopting solution-driven methods.• Mentor and Coach: Transitioned into roles emphasising coaching and mentoring, playing a pivotal role in amplifying team output and skyrocketing customer contentment.• Operational… Show more Held diverse roles at BT encompassing a range of departments such as Customer Service, Billing, Provision, Technical, and Sales:• Client-Focused Advisor: Initiated my journey as an Advisor, setting a high benchmark with exemplary client interactions and adopting solution-driven methods.• Mentor and Coach: Transitioned into roles emphasising coaching and mentoring, playing a pivotal role in amplifying team output and skyrocketing customer contentment.• Operational Efficiency Driver: Championed business improvement projects, setting in motion strategies that bolstered efficiency and laid a robust foundation for service enhancements.• Executive Level Complaints Handler: Managed high-priority complaints, ensuring issues were addressed promptly and resolutions were tailored to uphold the company's reputation.• SME for Adjustments & Waivers: Became the go-to expert on matters related to adjustments and waivers, guiding teams on protocol adherence and best practices.• VIP Desk for BT Sport: Managed exclusive relations as the primary point of contact liaising directly with premier UK football clubs, ensuring bespoke service and fostering invaluable partnerships.• Escalations Desk Lead: Managed the escalations desk, ensuring timely and effective resolutions for pressing client concerns.• Training Secondments: Facilitated training across various locations inc Londonderry, Enniskillen, Leicester, Newcastle, Truro, and Sandwell, ensuring uniformity in skills and knowledge across branches.• Root Cause Analyst: Specialised in root cause analysis for repeat calls, offering insights to senior managers to rectify recurring issues and improve customer experiences.• Data Integrity Guardian: Addressed and rectified data discrepancies, ensuring flawless account management and upholding data sanctity.• External Supplier Collaborator: Fostered relationships and collaborated with external suppliers, ensuring streamlined operations and mutual growth. Show less