Took charge of the development of pattern collections to accompany product launches.

Took on the additional responsibilities of developing new products and contract negotiation with designers.

Primarily focused on providing excellent customer service to both direct and wholesale customers, fulfilling orders for both channels, and scheduling trunk shows.

● Promoted to Operations Lead after showing strong leadership skills among my peers in the highest volume store in the San Francisco zone● Strongly impact Target metrics in home store: driving up TPH from a starting average of 17.52 to 29.72 and lowering the DPMO (Damage Per Million Opportunities) from 5,142 to 2,615 while processing weekly sales of up to $21,442.62● Coordinate teams of 12 to 14 operators across multiple stores to consistently meet and exceed processing goals● Build strong relationships with partner merchants in order to continue to grow client business

● Promoted to the In-Store Trainer position after displaying strong adherence to standard and enthusiasm for the development of fellow operators● Trained over 25 new Operators, Store Operations Coordinators, and Fulfillment Leads in the three-step process of pick, pay, and pack over an eleven-month period● Participated in a large-scale project to improve the DPMO of one of the higher volume San Francisco stores, processing over 200 pack audits within a week and reducing the DPMO from 11,100 to 1,500

● Worked together with a large team of up to 20 people to execute daily shopping tasks, make large-scale purchases in conjunction with merchant teams and package all items safely and with the customer’s satisfaction in mind while utilizing a wide array of devices and ensuring accuracy at every step● Adapt to shifting needs on a daily basis while working at 8 locations throughout the Bay Area, changing daily goals as needed based on location, the size of the team, volume of work, and customer ordering patterns

● Communicated well with customers to ensure accuracy in taking orders and a pleasant overall experience● Prepared quality beverages and foods according to exacting company standards to the satisfaction of the customer● Trained and onboarded over 10 new baristas in a one-year period● Communicated clearly and positively with coworkers and management● Maintained sanitary, health, and safety standards in all work areas at all times