European IT and Telecom Infra Structure Project Manager :Create, move and upgrade IT and Telco infrastructure on a European level. From quotation for RFP established by the business to go live for production. Adapting IT and telco infrastructure to business needs in respect to financial means and budget.

Located at one customer premises. In charge of a 200 users in 47 owned stores network linked to the US with high security standards. Looking over the Paris, Antwerp and Rabat HQ in terms of IT infra structure.Manage rights of user based on a Cisco MX 60 solution. Creating NAT or firewall rules and manage them.Follow up on IT and telecommunication tickets raised by end users. Manage projects in order to open own or agent shops. Placing order for IT and telecommunications (fixed and mobile) materials. Handling stock of PC, laptop, printers, routers, fixed and mobile phones. Deploy a Service Now solution in France based on ITIL rules. Managing folllowing tools : Altiris, Symantec Protection, Service Now, Ticket Manager from CA,

Organising second level support for BtoB customers. Ordering analogue fixed line or DSL and glass fibber links for customer, prepare routers for deployment team. Managing fixed number portability. Purchase for IP phones and all elements that are mandatory for the deployment team. Programing phones according to customer needs. Programing servers for IVR system. Be part of the COMEX meeting to follow up on production target.

Cible Phone is one of the largest Call Center in South Morroco with 81 positions based on a Vocalcom soluiton. We are providing incoming and outgoing customer services or after-sales services with prooven quality records with highly educated customer service representatives. Based on an international management team, we want to increase our customer base on the incoming call market in order to contribute to the developement of this magnificient region.We are ready on space and infra structure to double our positions in order to serve large customer.

Prestation Informatique Telecom is a consultant company providing ressources for projects within the telecommunication world. You need expertise on projects to follow up cost and delay, manage your teams with a business focus, do not hesitate to take contact with us.

Responsible for the business plan to start an MVNO within 3 months.Strategic planning of marketing approach in order to optimize cost of customer acquisition.Hiring and managing a team of 15 persons in charge of production and customer satisfaction. Implementing ITIL rules.Negotiate contracts with Mobile Operators. Negotiate contracts with supply chain suppliers. Designing a central catalogue of mobile devices with the marketing team.Deployment of an Other The Air application for mobile devices. Project Manager in charge of IT processes and methodologies to meet the requirements of Mobile Number Portability Institute based on agile methods. Official representative of the company for this institution.Reaching 10 M € revenue with 57 % profit margin within three years after the launch.

Vodafone Global – short role/project descriptionITTS: International Project of 20 M€. Deployment in each OPCO intelligent Bus based on OSJJ technology. Contact with more than 13 OPCO's. Define and optimize processes to reach SLA agreed per OPCO according to ITIL rules.OTTS: Project to link Californian trouble ticketing system with Vodafone International system. Using DSO API from Remedy in order to optimize exchange of trouble tickets in between Production environment and development structure.Vodafone Germany - Consultant for Operations Manager Plan and manage production scheduling.Improve monitoring of production databases.Develop escalation procedures for production database incidents.Manage the transfer of the all scheduled processes on the legacy IBM mainframe to the new UNIX based Maestro workload scheduler and Remedy solution to follow up production incidents.Writing and coordinating an RFP and RFQ for the integration of micro payments in the Customer Care & Billing system.Vodafone Germany – Acceptance Test Manager KIAS 2000 projectDefining tests procedures for the implementation of an AMDOCS Ensemble Customer Care & Billing systemManaging cost estimations for Change Requests valued 12 M € over 16 months.Coordinate test planning and production preparation activitiesIn Advance Project: Release manager v2.0

Member of the start-up team, first employee to be hired. In charge of the negotiations to obtain a single digit prefix (4) and infrastructure licenses for fixed wire operations.Negotiate inter-connect agreement with France Telecom. Follow up on budgets, P&L, Cash Flow, EBITDA, CAPEX and OPEX.Responsible for a team of 40 persons.Project manager for the adaptation of Customer Care & Billing software package to the French market.In charge of a business process reengineering project for the Belgian subsidiary.

Develop the activity “service contracts”, raise of a 100 % of the turn over (from 600 K€ to 1,2 M€) within a year. Building KPI's and reporting on sales activities. Project Manager on the CEVORE software. Selling projects in order to implement and integrate this software.

Account Management, and finding new large customers in the Brittany and Loire Region for software packages Pacha and Hera.700 K€ generating revenue in access of 1,5 M€ per year. Achieved 180 % of the sales target.

Acquire new customers. Set-up of a data processing department.