Philippe Bilodeau
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Philippe Bilodeau Email & Phone Number

Demand Manager at Air Canada at Air Canada
Location: Montreal, Quebec, Canada 14 work roles 3 schools
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Current company
Role
Demand Manager at Air Canada
Location
Montreal, Quebec, Canada
Company size

Who is Philippe Bilodeau? Overview

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Quick answer

Philippe Bilodeau is listed as Demand Manager at Air Canada at Air Canada, a company with 14961 employees, based in Montreal, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Philippe Bilodeau.

Philippe Bilodeau previously worked as Demand Manager at Air Canada and Revenue Management Analyst at Air Canada. Philippe Bilodeau holds Dep, Ceramic Arts And Ceramics from Centre De Céramique Bonsecours.

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Email format at Air Canada

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Air Canada

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Profile bio

About Philippe Bilodeau

Core Competencies:Well-honed emotional Intelligence.Acute sense of observation and sensitivity regarding Brand narrative and process gaps that drive discrepancies.Focused on continuous improvement and seizing opportunities to innovate business processes in order to gain efficiencies in Quality, Time and Labor Expenses.Customer Experience Ambassador that will seek continuous enhancements to the overall quality of internal customer experience as well as front line customer experience to ensure sustainable Net Promoter Score.Adept at facilitating the adoption of new technologies, standardization, and/or centralization.Skilled in change management and integrating solutions to capitalize on best practices across multiple sites, projects, and partners.Develop relationships, stimulating and fostering personal and organic business growth within projects.Team building. People Management. Achieving Excellence in Customer Relations and Experience.

Listed skills include Call Center, Outsourcing, Vendor Management, Team Leadership, and 46 others.

Current workplace

Philippe Bilodeau's current company

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Air Canada
Air Canada
Demand Manager at Air Canada
montréal, quebec, canada
Website
Employees
14961
AeroLeads page
14 roles · 28 years

Philippe Bilodeau work experience

A career timeline built from the work history available for this profile.

Demand Manager

Current

Montreal, Quebec, Canada

Jan 2023 - Present

Revenue Management Analyst

Montreal, Quebec, Canada

Sep 2021 - Dec 2022

Support Lead

Montreal, Quebec, Canada

Conduct call monitoring and or Live monitoring and coaching sessions as required to ensure continuous improvement of Financial Sales representatives.

Aug 2021 - Sep 2021

Financial Services Representative

Montreal, Quebec, Canada

Our specialized team is tasked with both receiving inbound call and conducting outbound calls. Thisproactive approach allows us to increase our reach and help more clients to manage their day-to-daybanking over the phone. Our mandate is to resolve issues, recommend banking products that makebanking easier or more affordable, and set up clients with.

Oct 2020 - Jul 2021

Revenue Management Analyst

Jan 2020 - Jun 2020

Vip & Concierge Service Agent

Montreal, Quebec, Canada

Jun 2018 - Jan 2020

Customer Service Sales Specialist

Montreal, Quebec, Canada

Dec 2016 - Jun 2018

Project Management Consultant / Founder / Business Owner

Vitalevox Business Solutions Inc

Pointe-Claire

Manage day to day call center operations. Gain insight and assess efficiency and productivity using dialer system reports that are exported into excel as well as Business intelligence reporting software that is linked to our DB servers directly. Support the team members as a Subject Matter Expert during initial training and throughout integration and.

Feb 2014 - Dec 2019

Board Member

Wimgym
2016 - 2017 ~1 yr

Account And Program Manager

Initiation, Development, and Launch of Contact Center projects. Inbound, Outbound, Back Office, Email response, Live chat.Optimization of processes and procedures.Identification of process gaps and opportunities to standardize and centralize in order to capitalize on synergies across multiple sites. Reduction of direct Labor costs via a combination of.

May 2008 - Oct 2013

Student

West Island Chinese School

Beginner's Mandarin

2011 - 2013 ~2 yrs

Founder

Design Prima Materia - Collections Bilodeau

Founded and ran an art pottery and sculpture Studio. Sold work to collector's and gallery's.

2000 - 2011 ~11 yrs

Operational Strategy Deployment - Efficiency - Business Analyst

Provided adapted daily Outbound calling strategies for 3 Call Centers across Canada that kept all banking products in scope while also factoring in any unique client context. Created reporting that provided analysis of key operational metrics with the objective of ensuring appropriate and timely execution of national receivables management predictive.

Dec 1998 - May 2008

Operational Support Services - Oss

Montreal, Canada Area

Maintenance of interactive bilingual scripts for our (Membership Services Representatives) MSR’s.Development of IVR (Interactive Voice Response) applications.Leveraging the skill sets of the workforce to meet or exceed our Clients KPI targets and service level agreements.

1998 - 2001 ~3 yrs
Team & coworkers

Colleagues at Air Canada

Other employees you can reach at aircanada.com. View company contacts for 14961 employees →

3 education records

Philippe Bilodeau education

Dep, Ceramic Arts And Ceramics

Centre De Céramique Bonsecours

Fine And Studio Arts, Drama, Journalism, Creative Writing

Champlain College

Education record

University Of Life
FAQ

Frequently asked questions about Philippe Bilodeau

Quick answers generated from the profile data available on this page.

What company does Philippe Bilodeau work for?

Philippe Bilodeau works for Air Canada.

What is Philippe Bilodeau's role at Air Canada?

Philippe Bilodeau is listed as Demand Manager at Air Canada at Air Canada.

Where is Philippe Bilodeau based?

Philippe Bilodeau is based in Montreal, Quebec, Canada while working with Air Canada.

What companies has Philippe Bilodeau worked for?

Philippe Bilodeau has worked for Air Canada, Cibc, Vitalevox Business Solutions Inc, Wimgym, and Alorica.

Who are Philippe Bilodeau's colleagues at Air Canada?

Philippe Bilodeau's colleagues at Air Canada include Abdolreza Moezi, Eduardo Pinho, Daniela Duenas, Jennifer Ann Adamson, and Sidd Fresa.

How can I contact Philippe Bilodeau?

You can use AeroLeads to view verified contact signals for Philippe Bilodeau at Air Canada, including work email, phone, and LinkedIn data when available.

What schools did Philippe Bilodeau attend?

Philippe Bilodeau holds Dep, Ceramic Arts And Ceramics from Centre De Céramique Bonsecours.

What skills is Philippe Bilodeau known for?

Philippe Bilodeau is listed with skills including Call Center, Outsourcing, Vendor Management, Team Leadership, Customer Experience, Business Analysis, Process Improvement, and Crm.

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