Since 2014 Functional Head, resp. for Sales Back Office and Staff Planning for the regional direction Basel/Bern Team leader, administration and planning teams Responsible for setting up efficient processes to ensure that regulatory and legal requirements are met, that financial goals are reached and that customer and that employee requirements are satisfied  As qualified internal auditor ISO 9001:2015 carries out internal quality audits in various regional offices of Protectas SA 2006 - 2014 Head of sector Staff management: Recruitment, supervision of site leaders, employee motivation and professional training Customer Relations: Single point of contact for existing and prospective customers, extension of existing business (issuing business proposals as well as contractual documents, negotiations in liaison with the company’s Regional Director), monitoring of customer satisfaction Finance: Elaboration of strategies to meet financial goals set by the Country General DirectionThrough the implementation of strategies aimed at achieving a high degree of customer satisfaction, motivating the personnel and enhancing their qualifications as well as rationalizing processes, a constant high level of profitability has been achieved within the department. As IT regional key-user member of a Swiss-wide team responsible for the development of a scheduling tool

Responsible for all aspects of the conference business (Marketing, Communications, Customer Relations, Personnel and Finances). Achievements included a substantial increase in gross income and an expansion of the customer base through innovative marketing techniques.

Duties included assisting with the running of the branch, assisting in project coordination, liaising efficiently with customers and staff.