Philippe Bouquet Email & Phone Number

Toulouse, Occitanie, Fr

Toulouse, Occitanie, France

Mission at Airbus / DCSB:IT/LOGISTICS : CYRUS project management under NDA- Waterfall project management (Tasks, Planning/deadline, Risks, Budget)- Interface between business and the dev team for the creation of different project/quality documents (BRD, SD, TD etc.)- Preparation and passage of Quality Gates- Preparation and passage of the various Milestones of the project (M3, M5, M7, M10, M10a, M11 and M13 as well as all related documents.- Development of test plans and test monitoring (Integration, BAT, E2E, UAT via HP ALM / Version One).- Participation in different steering committees.

L'Union Occitanie

Health – Middleware software publisher – Management of 25 people – €4 millionDeployment (17 people)• Schedule management• Optimization/industrialization of deployment processes (Pre-installation, installation, post-installation)• Monitoring of deployments• Customer interface• Invoicing and inventory managementSupport (8 people)• Optimization of ITIL processes• Follow up• Customer conflict managementReporting / KPIs

Toulouse, Midi-Pyrénées, France

Operations:- Customer Service Management- HR Management- Management of the company's budgets. Reduction of expenses and finance optimization- Management of suppliers- Digital transformation for HR (Eurecia) digitization of finance (Silae) and trade (Odoo and hubspot)- Optimization of the processes of the various services and inter-services- billing- Implementation of the MEDYLINK plate-shape- Delivery of medical screening tests- Training of medical usersProject director :- Management of 2 developers (based in Paris) and various subcontractors SSII (Paris and Toulouse)- Development schedule management / Prioritization of features : roadmap- Project reviews- Process and methodologies of customer feedback

Toulouse Area, France

Castanet Tolosan

2014 – january 2018 : EURECIA - HR SAAS software editor - 40 people / 800 international customer3 M€ (30% annual growup)Direction of projects ( 8 consultants) - 1,5M€- Optimization of project procedures (Build and Run) - 733 k€ to 1,5M€- Management of 250 new projects + 100 projects extension (Annual)- Management of Platinium partners: follow-up of the partners and their projectsCustomer relationships director ( 6 account managers) - 800 customers / 3000 administrators- Support Management 1000 tickets - 1000 calls / month - Implementation of a support ITIL- Customer satisfaction management and implementation of strategy- Implementation and management of Customer Advisory Board ( CAB)- Management of overflowing and customers reassurance- Follow-up of Churn, optimization of our processes to limit itCTO- Implementation and management of the IT infrastructure and telecom of the company.- Management of the project of moving premises for the company- Pre-sales : assistance to sales teamCoDir, weekly DG reporting, recruitment, management of deadlines and costs

Toulouse Area, France

2010 – 2014 : NOVADYS/JVS (GED software editor) - 30 people / 300 customers - 2 M€Direction of projetcs – 500 k€ - 8 consultants- Optimization of project procedures (Build and Run)- Management of 70 projects de 5k to 170k€ (Virgin, Sicoval, …)Customer relationship director : Support – 200 tickets and 200 call – 2 technicians- ITIL support creationCTO- Implementation and management of the IT infrastructure and Telecom of the company.(virtualisation, network & telecom, …)- Person in charge of the technical coordination between the product manager and the R&DPre-sales : assistance to sales teamReporting, recruitment

Montigny Le Bretonneux

2008 – 2010 : NMJ Services (SSII) - 150 people / 300 customers - 10 M €• Management of documentary projects (Mirage 2000 pilot documentation project - 1M€)• Development and management of a customer portfolio "major accounts"(Alcatel, Telecom Bouygues, SAGEM, Dassault Aviation, Orange)• Pre-sales : assistance to sales team

Issy Les Moulineaux

2001 – 2008 : ABSOLUM (Multimedia & Web agency) - 3 people / 20 customers - 300 K€• Creation and development of the strategy of the company• Project management (Nortel, ...)• Implementation and management of the IT infrastructure and telecom of the company

Montigny Le Bretonneux

• Project Manager UMTS e-Learning & Multimedia solution - 2 years• Ressource Manager Mutlimedia (Management of 10 people) - 3 years• Team Leader Multimedia (Management of 2 people) - 1 year

Montigny Le Bretonneux

TEAM LEADER MULTIMEDIA (GESTION DE 2 PERSONNES)1995 - 1997 / NORTEL NETWORKS • Création et développement d'une section Multimédia• Mise en place et organisation d'une relation avec les clients internes • Promotion de l'activité au sein du groupe • Elaboration des cahiers des charges • Encadrement d'un infographiste et de prestataires• Développement d'applications multimédia

Master In Computer Science, Informatique

Ingenieur Informatique