Philippe Grosse Email & Phone Number

New Caledonia

Nouméa

Région De Paris, France

Paris Area, France

Région De Paris , France

Since 01/2013 - [Part time job] - IT Operations manager & Continuous Improvement manager

Montpellier Area, France

Audit of IT processes and critical infrastructure (Initial Audit in 2011, update and action plan definition in 2013 and 2014)

Paris

Since 09/2013 - [Part time job]- Deputy Program Director - Windows XP to Windows 7 - 5000 desktop- Project Manager - Governance, Hardware and Software policies - Project Manager - Mobility deployment - 1000 Device 09/2012-09/2013 - [Part time job]- Project Manager - Management of all IT Operations for : Head Office relocation CACF reorganization - 15000 IMAC New services (Interactive table, IP Video, Display solutions)01/2012-12/2012 - [Part time job]- Project manager - "End user services improvement"- Project manager - "IT Audit recommendations" (analyze and Fix Audit recommandations for all the IT dept.)07/2012-01/2012 - Transition Manager - For "end user services" and "Infrastructure and Operations" Departments

Improve and optimise IT operations of BNP-Paribas.• SWOT and GAP analysis of the IT operations, functions roles and processes of BNP-Paribas.• Identify and define the different projects and actions of improvement and transformation

Paris Area, France

Responsible for the customer relationship of IT services within Retail Banking outside of France (BHFM). • Promote all the offers of IT services (IT operations to end user services).• Manage and improve service delivery to BHFM.• Manage technical solutions in response of customer demands.• Outsourcing a part of applications management in West Africa. (Cost saving).

Paris Area, France

Managing the 24x7 IT operations in heterogeneous operating environment (IBM mainframe, Microsoft Windows and Unix Server). • Outsourcing the Command Center (in Poland): o Transition manager from SG to an external provider; define processes, SLA, and KPI. o Reorganisation of SG internal teams as a second level support dedicated to operations (Definition of new roles, functions and activities).• Outsourcing “facility management services » for SG Datacenters.• In-sourcing IT operations and applications services for West African retail banking subsidiaries (Due diligence, design services, project & transition management).

Paris Area, France

Responsible, for X86 systems, of engineering teams and support users' desktop. " Installation, configuration and administration of servers and workstations X86. Development and monitoring of operating budgets and investment, contract management software and hardware maintenance.

Paris

Management of a team of 6 system and database engineers (second level support), in charge of operations on 160 Unix and Windows servers (Incident, Problem, Request and Change).Define and implement the Disaster Recovery plan. Manage the migration NT4 to Windows 2003.

Analyste De Production - Responsable D'Applications

Administration of trading systems (CRI, G-SIT, SESG), middleware software (Mqseries & Connect Express) and SG ITSM. (Validation and testing, deployment, second level support).Project of technical migration from Memo (Maiframe messaging) to SMTP) and implementation of MqSeries.

Paris Area, France

Network controller, monitoring SG Retail Banking Information System, helpdesk.

Toulon

IT Operations weapons system (torpedo and missile) on an attack submarine.