Philippe H. Email & Phone Number

Antwerp Area, Belgium

As a tech writer I am responsible for creating internal and end-user documentation for the various software products developed in-house.Product documentation includes: user manuals, online help, product release notes, instructional videos...Other tasks I enjoy taking on: translating UIs (English/Dutch/French), testing bugfixes and new features, suggesting UI and UX improvements,...As part of an agile development team, I activately participate in daily stand-ups, backlog, sprint planning and retrospective meetings.Tools I use on a daily basis: JIRA, Confluence, MS Sharepoint, MS Office, Azure DevOps, Inline Manual, SnagitOther tools I have used in the past include: Camtasia, Adobe Indesign

Antwerp Area, Belgium

- Responsible for processing the payroll for approximately 1000 employees - Answering questions from customers on legal matters in French and in Dutch- Assisting clients with inputting correct data into the payroll application Eblox

Antwerp Area, Belgium

- Translating legal and bank documents from Dutch into French- Preparing legal documents for submission to the courthouse- Scanning, classifying and archiving bank documents

Antwerp Area, Belgium

- Searching for IT professionals through jobsites, linkedin and own personal network- Screening resumes, interviewing candidates, creating reports and presenting the candidates to the client- Attending intake meetings with potential new clients- Creating proposals for new clients and negotiating existing contracts- Representing Select HR at job fairs

Antwerp Area, Belgium

- Installing and maintaining the Domino Infrastructure for a range of international clients- Creating technical documentation, improving/updating existing documentation- Occasionally providing training concerning new technologies and procedures- Improving processes required for collaborating with other support groups- Communicate infrastructure changes and escalations to the client- Providing 2nd level support for end users of the client

Antwerp Area, Belgium

- Supplying 1st line hardware and software support in Dutch, English, French and Spanish for up to 7 international clients- Appointed Subject Matter Expert for Office applications in March 2002- Joined the Technical Advanced SME team (specialty: MS Office, Lotus notes)- Responsible for technical transition and implementation of 2nd level Lotus Notes support into the EDS Contact Center for Ahold , April 2006- Responsible for technical transition and implementation of 2nd line support into the EDS Contact Centre for the client ABN AMRO, September 2006

Brussels Area, Belgium

- 3 month IT training on object oriented programming in Cape Town, South Africa- Junior Developer and tester in EDGE at Belgacom until mid-June 2000

Master, Translator Dutch/French/Spanish

Romanic Languages

Law

Education record