I love sailing offshore solo. Over the years I've campaigned several boats:1. Winner of the 2018 Singlehanded Transpacific Yach Race: I campaigned on Double Espresso, on Olson 30.2. My dream is to sail solo non-stop around the world, going West, and departing from San Francisco. This is a major undertaking requiring enormous preparation in numerous areas. This is also an attempt at breaking the solo non-stop westward circumnavigation (40 feet and under boats). Sailing solo offshore engages all physical, mental, and financial energy/capacity. For my first attempt, I departed on September 30th, 2020. As is often the case for long-distance offshore sailing, I suffered enough setbacks that after 2 weeks I decided to turn around and sail another 3 weeks to make it back home, with tons of additional experience, and "lessons learned". I am now preparing for a second attempt (timeline as of now undefined). This is on a first generation Class40 sailboat built by an amateur in France on the design of François Lucas.Fair winds and following seas.More at https://pjsails.com

Grow and lead the team in charge of ProServ engineering efforts for all AbacusNext clients: project management, software engineering, ETL, data migration, document automation.• Team leadership: achieved a 95/100 survey score through attentive, listening, and caring engagement with all team members.• Growth: sustained aggressive time to value metrics through hiring, onboarding, and coaching of 9 new engineers over a period of 15 months.• Day-to-day management of a team of 10-15 engineers: transformed a dated waterfall-driven organization to agile development practices, delivering value faster to customers.• Business leadership: partnered with Sales, Sales Engineering, Customer Success, and Support, to create a rich, uniform customer experience.• Sales leadership: partnered with Sales and engaged with larger clients to close deals through consultative selling, reeling in large new accounts. Reviewed all Professional Services proposals for quality, consistency, and accuracy.• Thought leadership: identified numerous product enhancements and advocated for development with Product teams, leading to powerful new features, heavily used by customers.

• Hired to transform a global, underperforming, critical team of customer-facing Solution Architects and SW developers (team size of 9: 6 in the US + 3 contractors in Croatia).• Increased individual project revenue by a factor of 5 through better scoping, estimating, and cross-sell.• Increased demand for team services by a factor of 3 thanks to extensive collaboration with Sales, Sales Engineering, Customer Success, and Support.• Eliminated customer escalations by implementing strong project management methodologies and increasing external and internal communication throughout customer projects.• Drove standard SW development practice adoption for code management, QA, and release.• Developed metrics-based processes for all delivery phases: pre-sales, engagement, delivery, closure, and support.

• Lead a global Professional Services team to transition Clients into a cloud-based contact center platform, including implementation, integrations, consulting, and managed services.• Developed and empowered a Professional Services team focused on customer satisfaction; personally managed the more complex engagements, from requirements analysis to SOW to implementation.• Accelerated project delivery through enhanced solution design processes, and transitioning arcane implementations to a sustainable architecture.• Managed a team of diverse professionals, including project managers, consultants, solution architects, and off-shore software programmers, in support of all customer installations and custom developments.• Regarded as the go-to resource for all complex Professional Services projects.

Accomplishments as a manager:1. Created and expanded LiveOps integration solutions team from one (me) to a team of 7.2. Developed service offerings with LiveOps partner eco-systems and CTI integrations with brand CRMs.3. Enabled and managed a team of 5 consultants to support over 100 customer engagements.4. Managed the creation of LiveOps' first online training platform accelerating and standardizing customer training.5. Removed deal blockers through creative solution/integrations.6. Restored and maintained employee satisfaction.Area of expertiseCall center consulting, deployment and integration solutions (scripting, IVRs, reporting, web services and core platform customization).Manage process end to end from requirements discovery, to solution design, to estimates/SOW, to solution selling, to delivery and management.Clients: insurance, pharmaceuticals, technology, customer service and more.

Call center integration solutions (scripting, IVRs, reporting, web services and core platform customization).Manage process end to end from requirements discovery, to solution design, to estimates/SOW, to solution selling, to delivery and management.Clients: insurance, pharmaceuticals, technology, customer service and more.Manage project team members and contractors.

Professional Services, Integration Solutions, Team lead

Senior Client Service Managers serve as the primary contact with clients to ensure a sustained relationship, achieve complete client satisfaction, and fully leverage technology and services to benefit the client.Primary responsibilities include on boarding clients, on-going operational support, revenue maintenance and overall client satisfaction.Consult and collaborate with: Sales and Sales Engineering, Product Management & Engineering.

===> Contributed to $100MM of IBM revenue by providing technical leadership to IBM sales and delivery teams, and IBM vendors.- Pioneered the sales of web hosting on demand technology by winning the first IBM multi-tenant Internet application hosting contract.- Identified hidden cost savings for and improved cost accuracy of IBM managed print solutions by building automated cost models that support detailed cost analysis.- Reduced cost of managed print solutions by outsourcing non-core IBM technical functions and negotiating down costs from internal providers.- Timely achieved all deadlines (internal and external to IBM) through collaborative leadership of teams ranging in size from 5 to 15.- Assisted Sales teams by developing the technical component of winning engagement strategies.