Philippe Olive Email & Phone Number

4 Rue Du Port Aux Vins 92150 Suresnes

Boulogne-Billancourt Area, France

• Manage the customer support and services team (12 coordinators and technicians) to ensure the functional, the corrective and adaptive software maintenance, as well as the second level support on behalf of our clients.
• Treat complex application requests (management of specific projects),
• Oversee the definition of procedures, preparation and maintenance of documentation, enforce our subsidiaries in each country (6-23 countries by customer),
• Ensuring the quality of services purchased by our customers,

Boulogne-Billancourt Area, France

• Ensure customer relations and sales for our clients' French accounts
• Process and respond to customer requests: pre-sales processes, product presentations, estimates, sales proposals, invoicing, cash collection,
• Oversee the quality of execution of works and operations,
• Ensuring services purchased by our clients, reviewing contracts.

Montigny-le-bretonneux Puis Boulogne-Billancourt

• Team management (12 employees): Hotline multilevel, hardware services, production, development, quality control, hosting
• Provide commercial management of the account between 2006 and 2010
• Perform assistance to the Owner and Project management for the complete software solution for managing the sales force to Novartis Pharma since 1997 (900 users medical representatives in France, 50 users at headquarters)

Montigny-le-bretonneux 78180

• Manage the development and production team for Novartis Pharma France.(3 persons)
• Design and develop of software upgrades according to customer specifications for Novartis, Bayer, Pfizer, 3M and Sandoz
• Develop and deploy software solutions for managing sales force, manage production and system changes
• Intervene daily on the computer Pfizer customer site to ensure the production and monitoring of treatment

Base Aérienne 117 - Paris Balard - Cité De l'air

• Job: Analyste programmeur - Responsable d’Applications – Service Informatique du Commissariat de l’Air (S.I.C.A.)Missions:
• Develop transactional applications for management of folders of salaries of 58,000 engaged employee in the French Air Force
• Perform software maintenance of the processing chain of the calculation of salaries,
• Prepare, conduct training and provide support of users of regional centers on the softwares of calculations of salaries and management of employee folders.