Philippe Seguin Email & Phone Number

Longueuil, Québec, Canada

Longueuil, Quebec, Canada

Montréal, Québec, Canada

Montreal, Canada Area

Montreal, Canada Area

* Monitor and publish flight schedules for Flight Attendants and Pilots;* Process flight schedules and flight changes as needed;* Process flight exchanges/switches;* Coordinate with the Chief Pilot, the Chief Flight Attendant and the Charter Department for flight crew schedule changes, ground schools, flight training, etc.;* Make travel and hotel reservations for flight crew as needed

Montreal, Canada Area

- Expert knowledge of Visa/MasterCard chargeback and compliance regulations- Ensure dispute analysts have the resources and knowledge available to perform their role effectively, including but not limited to writing and editing dispute procedures, creating learning materials for publication on RBC Connect, managing roll-outs of changes to Visa/MC chargeback/compliance regulations, giving presentations on product-knowledge, one-on-one coaching with agents- Provide support to… Show more - Expert knowledge of Visa/MasterCard chargeback and compliance regulations- Ensure dispute analysts have the resources and knowledge available to perform their role effectively, including but not limited to writing and editing dispute procedures, creating learning materials for publication on RBC Connect, managing roll-outs of changes to Visa/MC chargeback/compliance regulations, giving presentations on product-knowledge, one-on-one coaching with agents- Provide support to dispute analysts and TMs for complicated chargeback scenarios and disputes at varying stages of the chargeback cycle- Partner with multiple departments to meet shared objectives - Risk, Fraud Support, Insurance, Client Care and Chargebacks- Send and track Dispute Queue Returns to monitor agent performance- Provide outbound calls to clients at Representment stage of chargeback cycle- Manage DETF, team of tenured agents who assist in answering complicated questions and reviewing disputes for high dollar amounts Show less

Montreal, Canada Area

Montreal, Canada Area

° Provide professional, responsive service, assisting clients with their immediate financial needs.° Recommend products and services and/or share information with clients to meet their immediate financial needs and provides superior, responsive execution and delivery of tailored client transactions.° Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to RBC partners, as appropriate.° Refer clients to RBC… Show more ° Provide professional, responsive service, assisting clients with their immediate financial needs.° Recommend products and services and/or share information with clients to meet their immediate financial needs and provides superior, responsive execution and delivery of tailored client transactions.° Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to RBC partners, as appropriate.° Refer clients to RBC Partners, as appropriate, to meet their financial needs.° Adhere to compliance routines in carrying out transactions.° Provide service to high revenue clientele° Generate Extra Revenues to RBC Show less

Montreal, Canada Area

° Provide professional, responsive service, assisting clients with their immediate financial needs.° Recommend products and services and/or share information with clients to meet their immediate financial needs and provides superior, responsive execution and delivery of tailored client transactions.° Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to RBC partners, as appropriate.° Refer clients to RBC… Show more ° Provide professional, responsive service, assisting clients with their immediate financial needs.° Recommend products and services and/or share information with clients to meet their immediate financial needs and provides superior, responsive execution and delivery of tailored client transactions.° Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to RBC partners, as appropriate.° Refer clients to RBC Partners, as appropriate, to meet their financial needs.° Adhere to compliance routines in carrying out transactions. Show less

Montreal, Canada Area

• Demonstrate leadership towards passengers and crewmembers• Participate in crew briefings• Perform checks of emergency equipment, documentation and catering• Assist passenger boarding, deplaning and also aircraft grooming• Deliver safety and service announcement• Prepare cabin for takeoff, landing and monitor during flight• Offer on board service• Report defects, irregularities and incidents using proper documentation• Liaise between the cabin and flight… Show more • Demonstrate leadership towards passengers and crewmembers• Participate in crew briefings• Perform checks of emergency equipment, documentation and catering• Assist passenger boarding, deplaning and also aircraft grooming• Deliver safety and service announcement• Prepare cabin for takeoff, landing and monitor during flight• Offer on board service• Report defects, irregularities and incidents using proper documentation• Liaise between the cabin and flight deck• Administrative tasks • Perform various tasks giving priority to safety Show less

Montreal, Canada Area

• Participate in crew briefings• Perform checks of emergency equipment, documentation and catering• Assist passengers with baggage• Brief passengers on safety procedures• Offer passengers high quality service while maintaining safe and comfortable environment• Perform various tasks giving priority to safety

Montreal, Canada Area

• Assign tasks to agents and manage breaks• Manage check-in, boarding and arrival of flights• Prepare documents for crewmembers• Participate in training of new hires• Prepare baggage claims using WORLDTRACER• Send received bags to passengers• Proceed to customs clearances for shipments• Check-in passengers and their bags• Provide assistance to passengers with special needs

Montreal, Canada Area

• Prepare flight plans, Loading/Unloading charts, weight and balance, place fuel orders and various documentation• Manage daily operations for two carriers• Supervise aircraft movements• Communicate with Flight crew over VHF Radio• Fast and efficient problem solving

Education record

Fashion Marketing