Philippe Villard Email & Phone Number

Bigfork, Montana, United States

Consulting services supporting passionate aspiring entrepreneurs. Designing a complete roadmap for nascent businesses to establish a foothold onto the market. Strategies, advice and testing methods with the goal of broadcasting a clear, focused and attractive message and quickly generate revenue.

Miami, Florida, United States

• Exceeded revenue targets by 23%, managing an $8M ARR portfolio across 11 states and provinces for Western North America, with deal sizes ranging from $300K to $800K ARR.
• Closed 9 new logos per quarter, contributing to an annual increase of $3M+ in new ARR and expanding market share within a highly competitive aviation industry.
• Increased client retention by 20% through proactive account expansion and advocacy, working closely with Customer Success Managers to drive value and reduce churn.
• Managed 20+ API integrations, leading technical projects with key clients, including the $300K ARR blockchain-based Airthereum aviation project, ensuring seamless implementation and rapid value realization.
• Sold and grew adoption of three leading SaaS solutions:____ Avinode Marketplace: 60/40 supplier-to-buyer mix with custom enterprise API subscriptions, driving platform engagement and data integration.____ Schedaero.
• Redesigned the API product page, onboarding process, and technical documentation, resulting in a 25% increase in integration requests and faster time-to-market for new partners.

Toronto, Ontario, Canada

• Managed a $5M portfolio across partners across the Ontario province, driving a 30% top-line revenue increase from 2015 to 2016, contributing an additional $1.5M in revenue growth.
• Collaborated with travel clients and tech companies to implement best practices through web services and API integrations, aligning solutions with evolving business needs.
• Led 20+ on-site training sessions in advanced technology and customized distribution solutions, increasing product adoption by 25% across key accounts.
• Directed 100% successful integration with major switch partners, including Juniper, Tavisca, Openfares, and Travolutionnary, reducing implementation time.
• Executed dozens of XML-based Host-to-Host integrations and white-label implementations, delivering tailored connectivity solutions to meet partner demands.
• Increased booking engine engagement by 15% through content parsing and biasing, driving higher booking volumes and partner satisfaction.

Orlando, Florida, United States

• Selected as 1 of 28 candidates from over 1,000 applicants for an intensive 12-week Professional Services training program, preparing future managers and leaders in the global travel industry.
• Completed 480+ hours of professional services-focused training, covering commercial strategy, client optimization, and operational excellence, with specialized coursework in SQL queries, API integration, mapping.
• Conducted on-site business trips to key client accounts, applying professional services frameworks to optimize account performance and align commercial strategies with business objectives.
• Collaborated directly with executives and cross-functional teams, delivering actionable solutions to enhance partnerships, streamline operations, and boost revenue growth.

St. Martin, French West Indies

• Managed a portfolio of 130 luxury properties, including villas and apartments, ensuring flawless operations, upkeep, and maintenance for discerning international owners.
• Oversaw and coordinated housekeeping, maintenance staff, and contractors, scheduling and monitoring property projects to completion on behalf of absentee owners.
• Conducted detailed inspections and provided VIP-level guest services, including check-ins, property walkthroughs, and comprehensive briefings on electrical systems, amenities, and safety protocols.
• Demonstrated expert crisis management during high-pressure situations such as robberies, hurricanes, public health threats (Zika), and accidents, ensuring rapid and effective resolution with minimal disruption to.

Geneva, Switzerland

• Managed the planning and execution of a week-long international €2M budget convention with 650 C-suite executives from top global oil & gas contractors and service providers, overseeing logistics, sponsor visibility.
• Led the New Technologies Committee, driving industry-wide discussions on innovation and emerging practices, and ensured the integration of cutting-edge solutions into strategic initiatives.
• Oversaw online platforms and databases, including registration systems, event websites, and a Wiki-based workspace, enabling seamless collaboration and efficient information sharing.

Manhattan, New York, United States

• Facilitated seamless communication between hotel and restaurant members across North America and the headquarters in Midtown Manhattan, ensuring timely information flow and operational alignment.
• Prepared high-impact promotional documents for the President, driving member engagement and strengthening brand presence across luxury hospitality channels.
• Developed and organized financial presentations for quarterly board meetings, contributing to strategic discussions and executive decision-making.
• Coordinated upscale events at the prestigious 5th Ave showcase kitchen, managing logistics and delivering smooth, high-profile experiences for guests and members.
• Assisted in on-site training sessions with the President, educating member hotels and restaurants on Relais & Chateaux’s standards and brand identity to ensure quality and consistency.

Geneva, Switzerland

• Managed all front desk operations, including check-ins, check-outs, and corporate and leisure reservations through OPERA PMS, ensuring smooth guest experiences.
• Performed daily night audits and consolidated POS transactions, maintaining financial accuracy and compliance with hotel standards.
• Oversaw OTA (Booking.com, Priceline, Agoda etc...) commission statements and booking platforms, optimizing reservation processes and reducing commission costs.

Montreal, Quebec, Canada

• Monitored and analyzed daily performance indicators across all sales points, achieving the largest operational margin within the group.
• Managed service operations and stock management for three restaurants, a supper club, and a banquet department, maintaining the hotel's ranking as the 2nd best city hotel in Canada by Travel & Leisure.
• Promoted to floor manager for La Terrasse 701 during the summer season, contributing to its recognition as the "Trendiest Rooftop Bar" in Montreal by Time Out magazine.
• Led, trained, and mentored a team of 20 staff members in service standards and food and wine knowledge, enhancing overall service quality and team performance.