Philippe Villard Email & Phone Number

Bigfork, Montana, United States

Consulting services supporting passionate aspiring entrepreneurs. Designing a complete roadmap for nascent businesses to establish a foothold onto the market. Strategies, advice and testing methods with the goal of broadcasting a clear, focused and attractive message and quickly generate revenue.

Miami, Florida, United States

•Exceeded revenue targets by 23%, managing an $8M ARR portfolio across 11 states and provinces for Western North America, with deal sizes ranging from $300K to $800K ARR.•Closed 9 new logos per quarter, contributing to an annual increase of $3M+ in new ARR and expanding market share within a highly competitive aviation industry.•Increased client retention by 20% through proactive account expansion and advocacy, working closely with Customer Success Managers to drive value and reduce churn.•Managed 20+ API integrations, leading technical projects with key clients, including the $300K ARR blockchain-based Airthereum aviation project, ensuring seamless implementation and rapid value realization.•Sold and grew adoption of three leading SaaS solutions:____ Avinode Marketplace: 60/40 supplier-to-buyer mix with custom enterprise API subscriptions, driving platform engagement and data integration.____ Schedaero: Operations software improving efficiency for over 50 flight departments and FAA certified P.135 & 91 operators.____ Paynode: A fintech platform that processed millions in instant transfers, ACH payments, and credit card transactions, streamlining cash flow our marketplace ecosystem.•Redesigned the API product page, onboarding process, and technical documentation, resulting in a 25% increase in integration requests and faster time-to-market for new partners.•Improved pipeline conversion rates by 15% through outbound prospecting and strategic lead generation, creating a robust pipeline to meet quarterly growth targets.•Collaborated with product and engineering teams to prioritize feature development, accelerating the rollout of key updates by 10% and aligning the roadmap with client needs.•Represented Avinode as a keynote speaker and brand ambassador at national business aviation conventions and industry events, driving product engagement and strengthening brand visibility.

Toronto, Ontario, Canada

•Managed a $5M portfolio across partners across the Ontario province, driving a 30% top-line revenue increase from 2015 to 2016, contributing an additional $1.5M in revenue growth.•Collaborated with travel clients and tech companies to implement best practices through web services and API integrations, aligning solutions with evolving business needs.•Led 20+ on-site training sessions in advanced technology and customized distribution solutions, increasing product adoption by 25% across key accounts.•Directed 100% successful integration with major switch partners, including Juniper, Tavisca, Openfares, and Travolutionnary, reducing implementation time.•Executed dozens of XML-based Host-to-Host integrations and white-label implementations, delivering tailored connectivity solutions to meet partner demands.•Increased booking engine engagement by 15% through content parsing and biasing, driving higher booking volumes and partner satisfaction.•Streamlined API testing using SoapUI, reducing error rates by 10%, and automated performance reporting via QlikView, cutting reporting time by 50%.Developed and executed strategic account plans that unlocked $500K in upsell opportunities and mitigated risks, ensuring seamless collaboration with clients and product teams.

Orlando, Florida, United States

•Selected as 1 of 28 candidates from over 1,000 applicants for an intensive 12-week Professional Services training program, preparing future managers and leaders in the global travel industry.•Completed 480+ hours of professional services-focused training, covering commercial strategy, client optimization, and operational excellence, with specialized coursework in SQL queries, API integration, mapping technologies, and business intelligence analysis.•Conducted on-site business trips to key client accounts, applying professional services frameworks to optimize account performance and align commercial strategies with business objectives.•Collaborated directly with executives and cross-functional teams, delivering actionable solutions to enhance partnerships, streamline operations, and boost revenue growth.

St. Martin, French West Indies

•Managed a portfolio of 130 luxury properties, including villas and apartments, ensuring flawless operations, upkeep, and maintenance for discerning international owners.•Oversaw and coordinated housekeeping, maintenance staff, and contractors, scheduling and monitoring property projects to completion on behalf of absentee owners.•Conducted detailed inspections and provided VIP-level guest services, including check-ins, property walkthroughs, and comprehensive briefings on electrical systems, amenities, and safety protocols.•Demonstrated expert crisis management during high-pressure situations such as robberies, hurricanes, public health threats (Zika), and accidents, ensuring rapid and effective resolution with minimal disruption to owners and guests.

Geneva, Switzerland

•Managed the planning and execution of a week-long international €2M budget convention with 650 C-suite executives from top global oil & gas contractors and service providers, overseeing logistics, sponsor visibility, and attendee experience. Coordinated the convention in Istanbul, Washington D.C. & Abu Dhabi.•Led the New Technologies Committee, driving industry-wide discussions on innovation and emerging practices, and ensured the integration of cutting-edge solutions into strategic initiatives.•Oversaw online platforms and databases, including registration systems, event websites, and a Wiki-based workspace, enabling seamless collaboration and efficient information sharing.

Manhattan, New York, United States

•Facilitated seamless communication between hotel and restaurant members across North America and the headquarters in Midtown Manhattan, ensuring timely information flow and operational alignment.•Prepared high-impact promotional documents for the President, driving member engagement and strengthening brand presence across luxury hospitality channels.•Developed and organized financial presentations for quarterly board meetings, contributing to strategic discussions and executive decision-making.•Coordinated upscale events at the prestigious 5th Ave showcase kitchen, managing logistics and delivering smooth, high-profile experiences for guests and members.•Assisted in on-site training sessions with the President, educating member hotels and restaurants on Relais & Chateaux’s standards and brand identity to ensure quality and consistency.

Geneva, Switzerland

•Managed all front desk operations, including check-ins, check-outs, and corporate and leisure reservations through OPERA PMS, ensuring smooth guest experiences.•Performed daily night audits and consolidated POS transactions, maintaining financial accuracy and compliance with hotel standards.•Oversaw OTA (Booking.com, Priceline, Agoda etc...) commission statements and booking platforms, optimizing reservation processes and reducing commission costs.

Montreal, Quebec, Canada

•Monitored and analyzed daily performance indicators across all sales points, achieving the largest operational margin within the group.•Managed service operations and stock management for three restaurants, a supper club, and a banquet department, maintaining the hotel's ranking as the 2nd best city hotel in Canada by Travel & Leisure.•Promoted to floor manager for La Terrasse 701 during the summer season, contributing to its recognition as the "Trendiest Rooftop Bar" in Montreal by Time Out magazine.•Led, trained, and mentored a team of 20 staff members in service standards and food and wine knowledge, enhancing overall service quality and team performance.