Joined HP in january 1995 at HP Canada- Previously was working in a French SSII Neyrial Informatique at Clermont-Ferrand as an IT manager leading support engineers Highly experienced in service delivery among differents sector ( pharmaceutical, industry, private sector, banks )During my professional life , I have had the opportunity to work in service delivery, account management, project management, mission critical environment.My profil is mainly cross countries oriented with a strong knowledge of North America and EMEA cultureBack to France , I worked for HP France as Service manager for international companies ( General Electic, Eli Lilly for 11 years and moved in march 2012 in a new position at Computacenter as Senior Service Manager responsible for end user services IT delivery for a european company.In August 2017, I've joined Consort NT where I've been offered a Heldesk Service Manager position for BNP PARIBAS composed of 120 employees to provide N1/N2, URM ans Qos services. I had the opportunity to manage a team of 30 engineers MOA, Dev, PM profiles, in charge to conceptualize, develop, test and publish SFR offerts on their portal. In July 2020, despite Covid situation, I had a great opportunity and joined Teradata, Paris Teradata is a Californian company ( San Diego) specializing in Big Data, Analytics and Data Warehousing products and services. Senior Service ManagerManaging complex dealPeople managementP&L
Listed skills include Service Delivery, Outsourcing, Global Delivery, Incident Handling, and 30 others.