Philippe Clement Email & Phone Number

I am a seasoned casino manager with 20+ years of experience earning progressive responsibilities by demonstrating exemplary operations oversight, personnel development, and customer service skills. Recognised for demonstrating a natural aptitude for fostering exceptional experiences for a range of customer levels, as well as for instilling in teams a sense of drive and productivity. Professional focal points include casino operations oversight, regulatory, policy and legislative compliance, gaming results data analysis, financial performance monitoring, cross-functional leadership, stakeholder relations, promotional event coordination, customer service, adaptability, time management and resource allocation. Delivering superior administration on the latter areas of expertise requires utilisation of effective interpersonal, active listening and communication skills, as well as business acumen, while maintaining project and budget management to support optimal outcomes. Currently, I am the General Manager of Grosvenor Casino Russell Square, part of the Rank Group. Under my leadership, we meet or exceed budgeted EBTDA and other company KPIs while maintaining consistent high-quality service delivery. By exemplifying integrity, ethics and hard work, and coaching team members to elevate their abilities, I motivate personnel to achieve exemplary standards of performance. I am responsible for all casino gaming activities, including Table Gaming, Electronic Gaming and Poker, and lead a management team to execute business growth strategies.Colleagues describe me as a progressive, driven, down-to-earth, people-focused managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and within budgetary and policy parameters.

Listed skills include Management, Poker, Casino Gaming, Customer Service, and 14 others.