Philippe Gewehr Email & Phone Number

Luxembourg, Luxembourg

Luxembourg

Luxembourg

• Managing customer-driven as well as internal projects according to the Lean Six Sigma methodology (Black Belt certification)
• Supporting all global internal, third party vendor and off-shore teams' service delivery as quality assurance specialist
• Conducting systematic analysis of data to identify process failures negatively impacting the service quality
• Developing, implementing and monitoring action plans targeted at improved service quality
• Customer escalation root cause analysis and corrective action implementation
• Reporting on data and service quality to internal stakeholders and customers

Luxembourg

• Supporting all global internal, third party vendor and off-shore teams' service delivery as quality assurance specialist
• Conducting systematic analysis of data to identify process failures negatively impacting the service quality
• Developing, implementing and monitoring action plans targeted at improved service quality
• Customer escalation root cause analysis and corrective action implementation
• Reporting on data and service quality to internal stakeholders and customers
• Identifying training needs and perform training sessions with internal and third party vendor teams

Luxembourg

• Supporting third party vendor's editorial team as SME to ensure adherence to metadata content policies and customer critical service levels
• Customer escalation root cause analysis and corrective action implementation
• Creating and maintaining standard operating procedures and training documentation
• Training internal and third party vendor team members
• Optimizing existing workflows and processes
• Testing new applications and functionalities

Luxembourg

• TV and movie metadata workflow SME, acting as team lead and point of contact when Content Manager is unavailable
• Managing customer-specific projects
• Training employees on Scheduling and Content tasks
• Writing and translating program synopses and celebrity profiles
• Creating and maintaining training documentation, content policies and application user manuals
• Testing and implementing new applications and workflows

Luxembourg

• Creating, editing and translating TV schedules and movie metadata
• Managing and curating database, ensuring data integrity and adherence to established content policies
• Liaising with broadcasters and content owners to obtain and integrate new metadata
• Performing search and recommendation work according to customer requirements

Luxembourg

• Web design for various customer projects: - Content management and integration - Graphic design and integration - Web project management
• Translation of the company’s website into German

Master'S Degree, Multilingual Website Creation, Localization And Content Management

Studied languages: • English • French • German Fields of study: • Multilingual website design, development and management • Content.

Bachelor Of Arts In Applied Foreign Languages

Studied languages: • English • French • German Fields of study: • General and specialized translation, • Terminology • British, American.