Global player in outsourcing, Intelcia has been accompanying its customers for more than 20 years in the outsourcing of their operations, by combining talents, technologies and processes to offer a tailor-made service and competences to international standards. In order to allow its customers to concentrate on their stakes and core business, Intelcia proposes a global offer On shore, Near shore and Offshore around 4 poles of solutions: Multichannel CX solutions, Business Processes, IT Solutions and Innovative & Consulting Solutions. Present in Europe, Africa and America, through 17 countries, the group currently has more 40,000 employees spread over 85 sites. The turnover at the end of 2023 is above 800 million euros.

Strategic Marketing, International Marketing, Retail Management

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MANAGEMENT & TRANSFORMATIONFaced with the growing complexity of organizations and their transformation challenges, enterprises need to think ahead and act with ever greater speed. Keyrus Management meets the needs of its clients by developing their agility and accelerating their use of digital, two drivers of performance that are now essential for all business functions and sectors of activity.

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EGGERS Conseil provides strategic and operational advice to major players in the distribution, service and financial sectors. We work with your teams around the world to ensure the success of your most ambitious projects. With our expertise and our mastery of innovative methodologies, we support companies in their projects of organization and innovation. We serve in particular large French groups wishing to protect their value chain in an environment impacted by the digital revolution More about us : www.eggers-conseil.com

Designed & implemented a business development function and championed proactive saleso Significant turnover increase in 2018o Activated a network of BVA business developers (cross-selling, extension of client offering, large tenders process creation, CRM)o Business Development Head at group level to foster the integration of international acquisitions

Consulting dedicated to improve the Marketing & Sales performanceExamples of projects:• Hospitality worldwide leader (more than 300k p., € 25 B turnover): transformation of global B2B sales to increase client & prospect coverage and the integration of newly acquired hotel chain sales• Growth strategy definition and deployment over a 3-year period to increase the sales of the US defibrillator leader from € 140 M to € 300 M in Europe• Digital transformation of a retail network in the home improvement industry including a B2B crowdfunding of 400k€ for the (1000+ independent merchants, turnover € 5 B) • Global optimization of the Services Offering portfolio of a world leader automotive group and engagement of all regions & countries to increase profits from € 100 M to € 200 M

• Chief Digital Officer – Galeries Lafayette – € 50M turnover generation after year 1, creation of an internal start up to serve the store network. • Director of Marketing – Western Europe IBM Global Services – Merger of 12 marketing teams in 6 months. Brand awareness creation thanks to € 20M advertising budget• Director of Marketing and Direct Sales – Thomas Cook (ex Havas Voyages) – € 12M additional sales with an e-commerce site and the launch of a national contact center (30 people), supporting the network of 500 stores