Philippe Heckly

Philippe Heckly Email and Phone Number

Customer Service Representative @ Formaggio Kitchen
Boston, MA, US
Philippe Heckly's Location
Greater Boston, United States, United States
Philippe Heckly's Contact Details

Philippe Heckly work email

Philippe Heckly phone numbers

About Philippe Heckly

Exceptional customer-oriented representative with design experience including expertise in presentation, layout and customer service. Deadline-driven team player adept at juggling multiple priorities and building exceptional rapport with clients and peers. Currently working in customer service in a specialty store where I help customer with their needs while sharing my knowledge of the products.- Ability to effectively manage multiple priorities- Strong communication and collaborative skills- Commitment to customer service with a customer-first mindset- Perform well independently and as a team member- Top-notch organizational, administrative, and project management skills- Proficient in a variety of software applications and programs, including Microsoft Office (Word, Excel, and PowerPoint) as well as basic website update.- Deep understanding of cross-cultural differences- Fluent in French, basic knowledge of Portuguese and Spanish

Philippe Heckly's Current Company Details
Formaggio Kitchen

Formaggio Kitchen

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Customer Service Representative
Boston, MA, US
Employees:
52
Philippe Heckly Work Experience Details
  • Formaggio Kitchen
    Customer Service Representative
    Formaggio Kitchen
    Boston, Ma, Us
  • Bay Colony Historical Tours
    Tour Guide
    Bay Colony Historical Tours May 2024 - Present
    I am happy to introduce (mostly) francophone visitors to my hometown historical charm from landfill to the Embrace, and from the oldest active Navy ship to the Zakim bridge both engineering marvels of their respective time.
  • Formaggio Kitchen
    Customer Service Representative
    Formaggio Kitchen Jun 2023 - Present
    Cambridge, Massachusetts, Us
    Reconnecting face-to-face with people while promoting food I love. I spend my time helping and educating customers about our products, promoting our exceptional offerings, keeping shelves well-stocked, and well-organized and customers happy. I now aim for a position where I can bridge customer service and administrative support.
  • Ge Healthcare, State Street, Sapient, Homesite, Medullan, Shyft Analytics, Healthedge, Harvard
    Self-Employed User Experience Designer
    Ge Healthcare, State Street, Sapient, Homesite, Medullan, Shyft Analytics, Healthedge, Harvard Apr 2013 - Jan 2024
    Contract work for a number of companies in the Boston area and beyond. I worked in Sketch, InVision and Axure to provide mobile-first design interactive prototypes, with research and visual design support.Healthcare clients GE Healthcare, Healthedge, Shyfts Analytics, MedullanResearch
– Designed flows and components for a desktop mobile-friendly web app dashboard
– Participated in persona development, usability interviews– Comprehensive review of prototyping tools (Atomic.io, Flinto, Marvel, Proto.io, Protopie, Principle, UX Pin, and InVision)Prototyping
– Projects were mostly rapid prototyping, working in 2-wk sprints in an agile environment– Provided interactive prototypes and animations– Created assets for a desktop web app dashboard adding material design to an existing design system– Helped redesign a legacy web app using Sketch, Pixate, and Zeplin – Worked in Photoshop updating layer comps for responsive websiteNon-profit clients Enfants du Cameroun, JSI, and RTI– Wordpress site for the French non-profit “Enfants du Cameroun”– e-newsletter on Mailchimp for Washington DC-based RTI international
– Graphics for Boston-based international development company JSI proposal's template – Branding and design for Food Link a small non-profit food recycling companyHigher Education client Harvard University – adaptive web app form using a mobile-first, user-centered approach for Harvard (HUIT) to match students with financial aid– Built a responsive prototype in Axure to share patterns and interactivity with developersFinance and Insurance Industry Clients were Sapient, Homesite, Wells Fargo, Wellington Management
– Combined several Axure files into an MVP buildable within the year– Worked in 2-week sprints with an agile team, on-boarding web app with a mobile-first approach – Supported Product owner and developer with A/B testing assets– Graphic Design support in a production heavy environment with tight turnarounds
  • Management Sciences For Health
    Senior Graphic Designer
    Management Sciences For Health 2007 - 2013
    Medford, Massachusetts, Us
    Developed and organized a graphics library for proposals. Implemented the use of templates to streamline the work. Both of which allowed an increase of proposals submission from 19 in 2007 to 85 in 2012.Designed communication material (annual report, corporate brochures, posters, factsheets, CD covers and large format banners) consistent with the company's corporate branding guidelines in order to increase the company's brand recognition.Mentored junior Production Coordinator to ensure consistency and provide growth.Created and maintained a compendium of graphics and maps to be shared across the company's sites. Supported offices and centers as graphic consultant and troubleshooter. Developed guidelines on graphics, photographs, typography, and the formatting of tables and charts to be shared as a company-wide resource.
  • The Boston Company
    Graphic Designer
    The Boston Company 2001 - 2007
    Boston, Ma, Us
    I was promoted from Graphic Artist Associate to Graphic Designer within a year. I started by supporting our sales department with documents for sales pitches to win new business and cultivate the existing client base, and went on to doing more graphic work, mostly org charts, presentations and some 4 pagers showcasing new investment tools and products.

Philippe Heckly Skills

User Experience User Research User Interface Design Information Architecture Adobe Creative Suite Graphic Design Web Design Illustrator Indesign Typography Photoshop Graphics Human Computer Interaction Web Development Posters Css Html5 Css3 Photography Axure Rp Newsletters Jquery Javascript Infographics Balsamiq Design Thinking Omnigraffle Persona Usability Testing User Experience Design Sketching User Stories Wireframes Wordpress Layout User Interface Cascading Style Sheets Usability Sketch App Rapid Prototyping Visual Design Branding Responsive Web Design Interaction Design Animation

Philippe Heckly Education Details

  • General Assembly
    General Assembly
    User Experience
  • Bentley University
    Bentley University
    Measuring User Engagement
  • Startup Institute Boston
    Startup Institute Boston
    Design In A Startup Environment
  • Massachusetts College Of Art And Design
    Massachusetts College Of Art And Design
    Digital/Multimedia And Information Resources Design
  • Massachusetts College Of Art And Design
    Massachusetts College Of Art And Design
    Graphic Design
  • University Of Paris I: Panthéon-Sorbonne
    University Of Paris I: Panthéon-Sorbonne
    Fine And Studio Arts

Frequently Asked Questions about Philippe Heckly

What company does Philippe Heckly work for?

Philippe Heckly works for Formaggio Kitchen

What is Philippe Heckly's role at the current company?

Philippe Heckly's current role is Customer Service Representative.

What is Philippe Heckly's email address?

Philippe Heckly's email address is co****@****hoo.com

What is Philippe Heckly's direct phone number?

Philippe Heckly's direct phone number is +178164*****

What schools did Philippe Heckly attend?

Philippe Heckly attended General Assembly, Bentley University, Startup Institute Boston, Massachusetts College Of Art And Design, Massachusetts College Of Art And Design, University Of Paris I: Panthéon-Sorbonne.

What are some of Philippe Heckly's interests?

Philippe Heckly has interest in Collecting Antiques, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, Home Decoration, Health, Children, Cooking.

What skills is Philippe Heckly known for?

Philippe Heckly has skills like User Experience, User Research, User Interface Design, Information Architecture, Adobe Creative Suite, Graphic Design, Web Design, Illustrator, Indesign, Typography, Photoshop, Graphics.

Who are Philippe Heckly's colleagues?

Philippe Heckly's colleagues are Ali Stillman, Morgan Mannino, Alan Slone, Natalia Szeremeta, Robert O'connell, Liz Bada, Ryan Emma.

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