Philippe Shane To Email & Phone Number

Montreal, QC, CA

Led needs analyses and built courses + learning paths for customers of variousfields.Reviewed and improved our customers’ training content.Coached on best training practices and proposed strategic shifts where appropriate.

Led product demos for leads and returning customers.Facilitated LMS launches for companies of various fields.Identified upselling opportunities.

Montreal, Quebec, Canada

Launched OKR best practices training for executives, leaders, and employees.Built out a comprehensive L&D Dashboard to track eNPS &completion/attendance ratio for our initiatives.Managed training tracking and budgeting for Quebec 1% training law.

Montreal, Quebec, Canada

Project managed the transition between our old and new LMS as well as varioushybrid company-wide events.Built and launched our corporate training program.Managed our training initiatives (language courses, New Leadership Program,Mentorship Program).

Montreal, Quebec, Canada

Launched our International Women's Day video series.Co-led and organized various D&I lunch and learns.Launched D&I learning paths on our internal training platform.

Montreal, Quebec, Canada

- Maintained a learning database for onboarding and new product launches.- Ensured the ongoing effectiveness of our department via performance tracking and ad-hoc upskilling.- Managed a team of 12 agents + 1 supervisor that consistently surpassed quarterly and yearly targets.- Nurtured ongoing relationships with various providers and partners.

Montreal, Quebec, Canada

- Designed modular-based e-learning courses and seminars for new leaders and Hotel CS onboarding.- Implemented a comprehensive internal training database utilizing Confluence + Jira.- Worked with subject matter experts to identify target audiences’ training needs.- Facilitated bi-weekly onboarding of an ever-growing team of 200+ learners.

Montreal, Quebec, Canada

- Managed a team averaging five to ten agents with KPIs that consistently surpassed company expectations leading to a 90% promotion rate.- Collaborated with key stakeholders to ensure the ongoing effectiveness of our department based on customer data analysis and performance tracking.

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- Creation of a personalized gift registries tailored to client lifestyle and budget.- Organised and scheduled product orders based on floor needs and predictive demand

Montreal, Quebec, Canada

- Developed and maintained a client base through the cultivation of new relationships, and the migration of existing clients at higher levels.- Executed proactive strategic outreach positioning and realizing future sales opportunities through a targetted understanding of each client's personal needs.- Consistently surpassed customer expectations by.

Montreal, Canada Area

As a Customer Service Agent, I introduced never before seen art exhibits to students, art aficionados, tourists, and newcomers. During this time, I equally promoted the various exhibit related products, as well as offered moral support and training for new employees in an environment that is often fast paced and everchanging.

Master Of Arts (Ma), English Studies, Gpa Of 4.1

Activities and Societies: I took part in the yearly Montreal/Paris seminar exchange of summer 2016, an experience that helped me recognize.

Bachelor Of Arts (Ba), English Studies, Gpa Of 4.0

Activities and Societies: I held the position of secretary of the Undergraduate English Studies Student Association (ESSA), and served as.

Dec, Cinema, Video, & Communications

Specialized in script writing and film analysis.