Philipp Zuchold Email & Phone Number

Heidelberg, Baden-Württemberg, Deutschland

- Accountability for the operational orientation in customer service- Leading 3-4 customer service coordinators- Teambuilding and Talent development - Display exemplary leadership skills to drive motivation and performanceMain achievements:- Increase automation in particular through EDI ordering and invoicing- Step-change the process of Broker execution to reduce workload and inaccuracies- Development of a handbook on the way of supplying customers, especially around the planning, management and execution of promotion delivery.Project Lead: - Exchange of the automation provider for incoming orders

Heidelberg, Baden-Württemberg, Deutschland

- Coordination of workflows and processes in the DACH region.- Leading the order optimization project in the DACH region.- Order and complaint processingMain achievements:- Development of new processes regard to cost savings and order reductions- Implementation of a digital ordering platformProject Lead: - Automation of incoming orders for the DACH region

Germersheim, Rheinland-Pfalz, Deutschland

Temporary

Mannheim, Baden-Württemberg, Deutschland

- Leading a small team- Lead process, system and data integration workstreams within PMI projects- Defining and monitoring project plans in order to successfully implement the integration topics- Monitor the integration progress and prepare status update for the steering committeesMain achievement:- Successful implementation of all systemic data to a third party

- International customer support with the additional assignment to offer cost estimation to customers- calculation of efficient quotations in respect of the accurate values and demands- Order processing and monitoring