Director - Csat, Marketing Analytics And Operations
CurrentCustomer Satisfaction Specialist:Responsible for finalizing accounts, respondent lists, and questionnaires. Conducting CSAT surveys, publishing results, and facilitating account action plans to enhance customer satisfaction.Marketing Analytics & Operations Manager:Overseeing Marketing Qualified Leads, Sales Qualified Leads, and Opportunities supported/generated by Marketing. Managing cadence and reporting weekly, monthly, and quarterly marketing metrics. Developing processes and creating templates to streamline operations.