Senior Director, Digital, Distribution & Customer Contact Centers - Strategic Planning & Finance
Bethesda, Md, Us
As Chief of Staff, directed and oversaw all strategic business planning and finance activities for Marriott’s Digital, Distribution and Customer Contact Centers' business unit, which delivered over $20 billion in gross revenue in 2016. Unit includes: 1) all Digital channels (Marriott.com, Mobile, etc.), 2) Distribution Strategy, Systems & Intermediary Channels, and 3) Customer Contact Centers.- Successfully led annual strategic business planning, budgeting and forecasting process for global portfolio that quadrupled in size over prior 3 years to $500+ million in 2016. - Led initiative optimization and prioritization, out-of-the-box funding securitization, budgeting, forecasting and reporting for diverse portfolio of 100+ concurrent initiatives and programs, and 3,000+ associates globally.- Operated as an internal consultant, providing guidance, counsel and heavily influencing the Digital, Distribution and Customer Contact Centers executive team consisting of 4 SVPs. Referred to as Chief of Staff by executive team. - Recipient of coveted Above & Beyond Award, which is awarded to 5 associates annually.- Personally developed deep, extensive network resulting in collaborative partnerships within Brand, Marketing, Sales and Commercial business unit, as well as with Corporate Finance, Human Resources, Information Technology, and Global Operations. These partnerships enabled increased productivity and streamlined issue resolution.