Senior Manager Infrastructure Service Delivery Mainframe
CurrentKey Responsibilities:• Lead a team of infrastructure professionals in delivering mainframe infrastructure services, including installation, configuration, maintenance, and support of mainframe hardware, operating systems, and associated software.• Implement robust incident and problem management processes to ensure timely resolution of issues and minimize impact on business operations.• Collaborate with stakeholders to forecast future mainframe capacity requirements and developed strategies to scale infrastructure resources as needed.• Identify opportunities to optimize mainframe performance, efficiency, and cost-effectiveness through proactive monitoring, analysis, and tuning.• Ensure mainframe infrastructure compliance with relevant regulations, standards, and security policies, implementing appropriate controls and measures to protect data and mitigate risks.• Manage relationships with mainframe hardware and software vendors, including contract negotiations, performance evaluations, and service level agreements.• Drive continuous improvement initiatives to enhance the reliability, availability, and performance of mainframe infrastructure services, leveraging industry best practices and emerging technologies.• Collaborate with internal stakeholders, including application development teams, business units, and senior management, to understand requirements and priorities and align infrastructure services accordingly.• Maintain accurate documentation of mainframe infrastructure configurations, processes, and procedures, and provided regular reports and updates to management on service delivery metrics, performance, and compliance.