Provide second level support for Motorola Solutions websites. Develop and provide training for new Tier 1 employees.

• Managed total store level operations, including a staff of 15, hiring and retention, training, evaluation and work schedules.• Accountable for all aspects of the Profit and Loss statement, including weekly sales projections and business trending with annual sales of $690k.• Led troubleshooting efforts on technical equipment used in the day-to-day store operations.• Facilitated and led a weekly regional store conference call with store managers focused on sales trends, business operations, and sales and photography techniques.• Coordinated inventory control and store maintenance.

• Responsible for overseeing the entire store operations.• Assisted the store manager in all areas of profit and loss review, employee recruiting and hiring, staff scheduling, and employee retention.• Promoted from Photographer to Assistant Store Manager within three months.• Mentored and trained staff in photography and sales; with a 6% increase in sales year over year.• Selected as local store liaison to work with local studios to improve sales averages; responsible for increasing sales average by 33%• Managed new product and service testing pilots, providing feedback and status reports to corporate.• Facilitated and led Assistant Manager conference calls focused on photography techniques and methods to utilize those photography skills to improve sales and customer satisfaction.

• Informed customers on banking products available, providing working details and potential benefits.• Provided highest level of customer satisfaction on client’s banking needs.• Maintained and balanced a cash drawer daily.• Assisted in the audits of teller drawers.• Promoted twice based on my professional accountability and demonstrated performance.• Worked part-time while attending college full-time.• Selected to assist other branches on day-to-day operations, as needed.