Philip Sprague Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Boston, Ma, Us

Responsible for developing and executing the FedNow industry readiness strategy and the development and integration of a new customer onboarding platform

PayCLT – THE Charlotte Payments Community: Established a not for profit cross-industry Payments Community Organization of individuals who are involved in the payments industry and are interested in creating a center of excellence around emerging payments, educating the community on the latest trends, and showcasing payment related businesses and talent in the Charlotte area. The business goals include: Mobilizing the Charlotte Community, sponsoring events that bring people together Educating the community on various payment topics and serving as a source of payments expertise  Building partnerships to promote education, entrepreneurship and new business growth Results include:• Launch of PayCLT and growth of membership to over 300 payments professionals• Delivery of monthly education and networking sessions• Connection and partnership established with Charlotte Fintech Hub and Package Place

San Francisco, California, Us

As a part of the Digital Channels Group of Wells Fargo, responsible for overall leadership for Wells Fargo Core and Emerging Payments Product portfolio including annual revenue that exceeds $50 Million and over $1 Billion in daily volume. Core and Emerging Payments includes Zelle, Wells Fargo Bill Pay, Wells Fargo Direct Pay, primary relationship and vendor management to the Early Warning joint venture. Also responsible for the following: Run: Growth in Profit and Loss for the Product Portfolio including (Growth in Active Customer base, Penetration, and Growth in Customer satisfaction).  Grow: Influence and drive key marketing and PR strategies. Establishment of the Emerging Payments Strategy for Digital Channels. Leadership in the launch of Zelle and Real Time Payments through The Clearing House (TCH) Innovate: Creation of Omni-channel experience (Bank, Phone, On-line, and ATM) and new Payment Product Offerings Manage: Enterprise Vendor Management ownership for high impact payments relationships (Fiserv, FIS Global, etc.) including establishment and management of SLAs, contract negotiations, RFP, and RFI efforts. Transition of non-performing business lines and functionsResults include:• Launch of Zelle at Wells Fargo and throughout the industry including: brand launch, establishment of core industry operating rules Wells Fargo and integration into Wells Fargo and cross-business executive forum. • Managed Consumer and Small Business payment products including multi million dollars of Revenue and expense with increasing margins over 5 years• Successful negotiation of multiple vendor contract negotiations resulting in multi-million save opportunities• Innovated to create 2 new services (Business to consumer payments, Business to business check payments) resulting in new revenue growth and cost savings • Established a new leadership team to ensure succession planning and personal growth opportunities

San Francisco, California, Us

Senior Leader responsible for the establishment and Leadership of the Retail Retirement Strategic Planning Process and Business Implementation Teams. Overall responsibilities include establishment of the vision for the team to enable successful systemic organizational change within Wells Fargo Retail Retirement Division. Also responsible for the following: Development and Management of Program Management Structure for Retail Retirement Strategic Initiatives including direct leadership of Merger Integration Project Management Office. Establishment of the Retail Retirement Strategic Planning Process and annual prioritization of key business initiatives. Management of team of Business Analysts responsible for the definition of business requirements and communication to technology partners to ensure the successful implementation of new technology.  Collaboration with Senior Leaders to ensure the development and management of strategic programs and initiatives are in alignment with Retirement’s overall business objectives. Ensure that project management practices are aligned with Wells Fargo best practices Provide Business leadership to enterprise wide initiatives within Retirement line of business and Wealth Brokerage and Retirement. Wells Fargo Retirement representative to key industry forums (Insured Retirement Institute, DTCC)

San Francisco, California, Us

Senior Executive responsible for the establishment of the vision and successful implementation of significant change events and strategies within the Wells Fargo Retail Retirement Annuities Teams. Overall responsibilities include establishment of the vision for the team to enable successful systemic organizational change within Wells Fargo Annuity Team, at technology vendors and at Insurance Carrier partners including the Wells Fargo and AG Edwards Annuity Merger Integration and Annuity Platform development. Also responsible for the following: Development and Management of Program Management Structure for Annuity Merger Integration including direct leadership of Merger Integration Project Management Office. Management of team of Business Analysts responsible for the definition of business requirements and communication to technology partners to ensure the successful implementation of new technology.  Management of technology platform development and maintenance for all systems used to support the annuity process. Management of Annuity Commission Operations Team responsible for payment of Annuity Commissions to over 16,ooo Licensed representatives. Prepare and drive implementation plans for Broker dealers to successfully implement new Annuity Order Entry technology though First Clearing Corp.  Wells Fargo representative in Industry initiatives (NAVA, Straight Through Processing)

San Francisco, California, Us

Senior level manager responsible for ensuring proper process, procedures and metric controls are established and adhered to through Life and Annuity Operations so that integrity and consistency of operations data is maintained in compliance with policies and practices in order to support $4 Billion in annuity sales and the rebuilding of the Life Insurance Program. Also responsible for the following: Prepare and administer multi million dollar operating expense budgets and budget variances including analyzing actual expenses vs. budget and justifying variances and recommending cost containment measures.  Implement and monitor Unit Cost methodology for Operations Teams.  Facilitate and lead ongoing efforts to enhance workflow to improve productivity, efficiency and customer service.  Hire, coach, supervise and train approximately 60 Annuity Operations associates including the direct management of 4 direct reports. Provide strategic Vision and leadership to Life Insurance Consolidation Process. Establish and monitor challenging, value added individual and team goals, which have resulted in significant contribution to the Insurance Division’s success

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