Philip Stacy Email & Phone Number

Stockton, California Area

• Chart the successful development of streamlined workflow procedures to drive continuous improvement.• Reduced the number of help desk tickets by 100+ by revamping processes and operations.• Maintain responsibility for establishing, configuring, managing, and maintaining all client equipment, including patching approval, deployment, and monitoring.• Play a key role as the Senior VoIP Engineer and Service Department Lead Engineer. • Spearhead the success of dynamic projects by delivering high-quality support in project quoting, project management, and project engineering.• Promote the development of a positive and knowledgeable work environment by training and mentoring cross-functional team members.• Manage, Plan, and execute projects.• Design, Quote, and sell custom solutions including Cloud, Network, VOIP.

• Collaborate with clients to develop and refine their technology strategy, ensuring alignment with business objectives.• Lead the delivery of technical projects, ensuring they are completed on time, within budget, and to the highest quality standards.• Cultivate an environment of innovation, encouraging the adoption of new technologies and methodologies to drive continuous improvement.• Act as a key liaison between the client and technical teams, fostering communication, collaboration, and cross-functional integration.• Oversee the management, maintenance, and support of clients' technological infrastructure.Design, build, review, and deliver compelling technical bids and proposals to both prospective and active clients.• Conduct regular, open communications with all clients to provide technology-related updates and address any concerns.• Ensure that all personnel involved in the project are adequately trained and certified to meet the project's technical requirements.

• Streamlined operations and boosted productivity by defining effective internal workflow procedures.• Performed process re-engineering to improve help desk operations and activities.• Adhered to established quality standards while setting up, configuring, and maintaining client equipment as well as approving, deploying, and monitoring patching and maintenance.• Led the development and deployment of custom applications to support Autotask integrations.• Delivered high-quality training, coaching, and support to diverse team members.• Provided dynamic and comprehensive leadership to the Service Department, engineers, and coordinators. • Entrusted with serving as the Lead Technical Engineer for the California Department of Parks and Recreations.

• Drove continuous improvement and operational efficiency by restructuring help desk processes and designing and deploying new internal workflow procedures.• Contributed to knowledge management by developing the module and blueprints for dispatching and workflows.• Coordinated and led the development and deployment of a Triage/1st Response team.• Supported timely issue resolution by training team members on problem-solving techniques.• Assisted clients by setting up, configuring, and managing all client equipment, including patching and maintenance.

Salida, California

• Utilized knowledge of diverse software languages while designing, coding, and debugging applications.• Orchestrated the implementation of business analytics tools for drafting client reports, successfully customizing the software to align with business needs and training team members on running reports.• Handled all aspects of maintenance, testing, and quality assurance for internal/external systems and software updates.• Mitigated risks for clients by designing, deploying, and managing backup solutions.• Enhanced company success by creating documentation, flowchart, layout, diagram, chart, and code solutions.

Modesto, California Area

• Tasked with developing and deploying computer images to 200+ computers during quarterly breaks.• Leveraged various installation methods, including GPO policy and AI Ghost Package, to install specific software for students and staff.• Oversaw and maintained a network for students and a network for the administrative team.• Planned and scheduled training sessions for 100+ staff and faculty members.• Pioneered the Campus Vue rollout as Team Lead, a position reserved for Vice Presidents at other universities.

• Responsible for the software roll out of branch and remote capture software• Scheduled, tested, and rolled out the software to over 10 branches, and over 30 client sites• Configured and tested ATM capture software• Partnered with vendors and developed procedures for others to follow• Rolled out OnTrac a file tracking software• Worked with other developers to rewrite aspects of the program to meet our specific needs• Wrote AutoIT Programs to validate files being sent and received

I work as a Network Technician.

I ran a shift of security officer for Mr. Spanos residence.