Philip Stacy Email & Phone Number

Stockton, California Area

• Chart the successful development of streamlined workflow procedures to drive continuous improvement.
• Reduced the number of help desk tickets by 100+ by revamping processes and operations.
• Maintain responsibility for establishing, configuring, managing, and maintaining all client equipment, including patching approval, deployment, and monitoring.
• Play a key role as the Senior VoIP Engineer and Service Department Lead Engineer.
• Spearhead the success of dynamic projects by delivering high-quality support in project quoting, project management, and project engineering.
• Promote the development of a positive and knowledgeable work environment by training and mentoring cross-functional team members.

• Collaborate with clients to develop and refine their technology strategy, ensuring alignment with business objectives.
• Lead the delivery of technical projects, ensuring they are completed on time, within budget, and to the highest quality standards.
• Cultivate an environment of innovation, encouraging the adoption of new technologies and methodologies to drive continuous improvement.
• Act as a key liaison between the client and technical teams, fostering communication, collaboration, and cross-functional integration.
• Oversee the management, maintenance, and support of clients' technological infrastructure.Design, build, review, and deliver compelling technical bids and proposals to both prospective and active clients.
• Conduct regular, open communications with all clients to provide technology-related updates and address any concerns.

• Streamlined operations and boosted productivity by defining effective internal workflow procedures.
• Performed process re-engineering to improve help desk operations and activities.
• Adhered to established quality standards while setting up, configuring, and maintaining client equipment as well as approving, deploying, and monitoring patching and maintenance.
• Led the development and deployment of custom applications to support Autotask integrations.
• Delivered high-quality training, coaching, and support to diverse team members.
• Provided dynamic and comprehensive leadership to the Service Department, engineers, and coordinators.

• Drove continuous improvement and operational efficiency by restructuring help desk processes and designing and deploying new internal workflow procedures.
• Contributed to knowledge management by developing the module and blueprints for dispatching and workflows.
• Coordinated and led the development and deployment of a Triage/1st Response team.
• Supported timely issue resolution by training team members on problem-solving techniques.
• Assisted clients by setting up, configuring, and managing all client equipment, including patching and maintenance.

Salida, California

• Utilized knowledge of diverse software languages while designing, coding, and debugging applications.
• Orchestrated the implementation of business analytics tools for drafting client reports, successfully customizing the software to align with business needs and training team members on running reports.
• Handled all aspects of maintenance, testing, and quality assurance for internal/external systems and software updates.
• Mitigated risks for clients by designing, deploying, and managing backup solutions.
• Enhanced company success by creating documentation, flowchart, layout, diagram, chart, and code solutions.

Modesto, California Area

• Tasked with developing and deploying computer images to 200+ computers during quarterly breaks.
• Leveraged various installation methods, including GPO policy and AI Ghost Package, to install specific software for students and staff.
• Oversaw and maintained a network for students and a network for the administrative team.
• Planned and scheduled training sessions for 100+ staff and faculty members.
• Pioneered the Campus Vue rollout as Team Lead, a position reserved for Vice Presidents at other universities.

• Responsible for the software roll out of branch and remote capture software
• Scheduled, tested, and rolled out the software to over 10 branches, and over 30 client sites
• Configured and tested ATM capture software
• Partnered with vendors and developed procedures for others to follow
• Rolled out OnTrac a file tracking software
• Worked with other developers to rewrite aspects of the program to meet our specific needs

I work as a Network Technician.

I ran a shift of security officer for Mr. Spanos residence.