Executive level manager with over 25 years of experience in Sales & Service related businesses. Responsibilities includes Sales Management, Business Development, R&D Management, Solutions Consulting and Professional Services through to Service Management.Overseas experience; Asia Pacific, Europe and America – Professional Services, business consulting, business systems Integration and implementation extending to training development and delivery programs. Business development; having formed strategic alliances & partnerships with key regional and international companies. These have resulted in successful long term relationships. Computer engineering background; Analytical problem solver, efficient communicator and effective leader with a proven ability to implement innovative solutions. Improve productivity; reduce costs whilst increasing both employee and customer satisfaction.Additionally, I have been a keynote speaker at Industry forums, conference convener, daily chairperson, white papers on technology challenges published.Key specialities;• Sales & Service Management• Business Solution Sales, Implementation and Support• Change Management – Change agent• Partner Development / Strategic Alliances• New product introduction and management• International Business Development (Asia Pacific)• Professional Services Management• Team Leadership / Sales Management• Service Management (ITIL Framework)• Customer Lifecycle Management• Quality Management System (TQM/ISO)• Program and Project Management• Learning & Development Programs (Cert IV in TAE)• Technology solutions support and service• Systems and Network Management systemsMotto: Vision, Visualize, Realize, Specialize TM 1994 Philip J. WardleySpecialties: Only 3% of people create change, I have been acknowledged by many as a change agent.