Philip Watrous Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

• Serve as manager for West Hollywood studio
• Serve as director for retail client experience for LA region
• Supervise the support staff in an administrative capacity, making sure their customer service skills and work standards are up to company standards
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
• Conduct orientation sessions and schedule on-the-job training for new hires

Greater Los Angeles Area

• Image, style, wardrobe and closet consultant. Purging, consigning and refining mens and women's wardrobe spaces creating an organized and concise space that promotes joy and serenity in association with the daily.
• Interact with clients on a personal level to provide luxury closet consignment services; proactively prospect new business and reach out to clients to establish relationships
• Partner closely with clients to consign and process outdated fashion and acquire new pieces based on the client’s style and personal taste

Los Angeles, California, United States

• Serve as manager for luxury goods for an online consignment firm specializing in designer fine art, furniture, and other fine goods
• Prospect potential opportunities for new business, manage active client accounts and referrals; utilize expertise for seasonal items and trending fashion
• Recognized as Top Producer responsible for exceeding sales quota and consistently consigning over 1500 pieces per month
• Interact with clients during initial consignment stage, schedule in-home consultations, provide recommendations on current style trends; support 12 VIP clients who have consigned over $500,000+ of goods
• Process luxury goods and submit to corporate office; act as primary liaison between consigner and executive management

Kernville, CA

• Owner and buyer for a luxury goods boutique; oversaw and managed a staff of 3 sales associates
• Identified opportunities to increase store traffic through community outreach and in-store events; engaged patrons and facilitated the sale of products and goods
• Established marketing initiatives and promotions; ensured merchandising, displays, and marketing standards were maintained
• Ensured consistent standards of cleanliness, maintenance, and overall store organization

Greater Los Angeles Area

• Represented the brand, interacted with clients and facilitated the sales of fine, luxury jewelry; performed opening and closing procedures daily
• Cultivated client relationships and ensured a quality level of customer service; maintained accurate database of clientele
• Oversaw social media marketing and outreach; created promotional content for the company’s Instagram and Facebook accounts

Greater Los Angeles Area (Melrose Place)

• Nationally recognized as a top sales associate; consistently exceeded required sales quota; curated and maintained productive customer relationships; prospected new opportunities to increase national client base
• Supervised a sales team of 4; liaised with VIP clients and studio services to coordinate shopping
• Key contributor in the implementation of a new commission structure that better incentivized sales associates
• Provided support in sourcing, interviewing, and hiring new sales staff; assisted in candidate sourcing for sister store locations

Greater Los Angeles Area

• (Exclusive Licensee for Dickies Girl)
• Supported the President of Sales in daily operations; monitored sales, and collaborated with 15 independent sales representatives to coordinate sales efforts
• Proactively reached out to athletes and artist for sponsorships and product placement; created and executed advertising campaigns, and negotiated terms for advertising deals
• Created in-store branding concepts and facilitated the execution of these concepts; worked directly with CEO in creating marketing campaigns

Beverly Hills

• Engaged and educated customers on all products, specializing in women’s shoes; ensured a productive buying and selling experience was created; cultivated and maintained a diversified book of clientele
• Partnered collaboratively with the national shoe buyer to monitor the impact of current shoe campaigns and trends; adjusted shoe collection in alignment with performance of particular campaigns
• Recognized as a Top FENDI Sales Associate (Worldwide)

Greater Los Angeles Area

• Worked closely with the corporate office, based in London, in purchasing seasonal collections
• Promoted brand exposure and brand awareness through press and marketing
• Assisted with scheduling, hiring, and managing daily tasks of a staff of 4
• Tailored the client experience and product recommendation based on personal need
• Purchased compelling and quality goods to be sold in store that presented value and inspiration to clients